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- Tasks: Own the communication strategy for our BaaS products, ensuring clear updates during incidents.
- Company: Join NatWest Boxed, a leader in banking and financial services.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborate with innovative teams and explore AI tools for enhanced communication.
- Why this job: Make a real impact by delivering empathetic communications to customers.
- Qualifications: Exceptional writing skills and experience in high-pressure environments.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Join us as an Operations Senior Comms Analyst. This is an opportunity to make a positive impact on our customers and colleagues, as you deliver clear communications and business updates. You’ll be working with key stakeholders across NatWest Boxed.
What you'll do:
- Take full ownership of the end-to-end communication strategy for end customers of our BaaS products, ensuring they receive clear, empathetic, and timely updates during incidents or technical service disruptions.
- Draft and execute all messaging for end customers of our BaaS products during live incidents.
- Work with Incident Managers to translate complex issues into simple, jargon‑free information for end customers.
- Collaborate with Content Designers and Risk colleagues to build and maintain a library of pre‑approved, compliant communication templates.
- Partner with colleagues to explore and apply AI skills to improve the speed and quality of drafting incident‑specific communications.
- Work alongside and coordinate the delivery of notifications across multiple digital channels, ensuring the right message reaches the specific subset of impacted customers.
- Support the wider team in the delivery of service communications, ensuring end customers are kept informed of planned changes or platform enhancements.
- Navigate internal sign‑off processes rapidly during live incidents, ensuring all messaging meets our risk and legal standards.
- Participate in post‑incident reviews to provide insights on customer messaging performance and identify areas for improvement in tone and timing.
The skills you’ll need:
- Exceptional writing & translation skills with the ability to write clear, empathetic copy under pressure, turning 'tech‑speak' into relatable info for end customers.
- Experience collaborating with Content Designers and Risk teams to ensure messaging is both effective and compliant.
- Proven ability to work in high‑pressure, fast‑paced environments where quick thinking and logical impact analysis are essential.
- A proactive interest in using AI tools and mass‑communication platforms (like Iterable) to enhance content drafting efficiency.
- Experience of analysing and using performance data.
- The ability to convey information in a simple and understandable way.
- An understanding of contact centre operations and performance metrics.
- Microsoft Office skills, including Excel.
Operations Senior Comms Analyst in Southend-on-Sea employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Senior Comms Analyst in Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the role. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar.
✨Tip Number 4
Apply through our website for the best chance of landing that Operations Senior Comms Analyst role. We love seeing candidates who are proactive and engaged with our brand!
We think you need these skills to ace Operations Senior Comms Analyst in Southend-on-Sea
Some tips for your application 🫡
Show Off Your Writing Skills: Since this role is all about clear and empathetic communication, make sure your application showcases your writing prowess. Use simple language, avoid jargon, and demonstrate how you can turn complex ideas into relatable content.
Tailor Your Application: Don’t just send a generic CV and cover letter! Tailor your application to highlight your experience with communications, especially in high-pressure situations. Mention any relevant projects where you’ve collaborated with teams to create effective messaging.
Highlight Your Tech Savvy: We’re keen on candidates who are comfortable using AI tools and mass-communication platforms. If you’ve got experience with these, be sure to mention it! Show us how you’ve used technology to enhance your communication strategies.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at NatWest Group
✨Master the Communication Strategy
Before your interview, take some time to understand the communication strategy for BaaS products. Be ready to discuss how you would draft clear and empathetic messages during incidents. Think of examples where you've simplified complex information in the past.
✨Showcase Your Collaboration Skills
Highlight your experience working with Content Designers and Risk teams. Prepare specific examples of how you've collaborated to create compliant messaging. This will demonstrate your ability to work effectively with key stakeholders, which is crucial for this role.
✨Demonstrate Quick Thinking
Since this role involves high-pressure situations, be prepared to share instances where you've had to think on your feet. Discuss how you handled tight deadlines and made logical decisions under pressure, as this will show your suitability for the fast-paced environment.
✨Embrace AI Tools
Familiarise yourself with AI tools and mass-communication platforms like Iterable. Be ready to discuss how you’ve used technology to enhance content drafting efficiency. Showing a proactive interest in these tools will set you apart from other candidates.