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For Companies At a Glance
- Tasks: Support customers with their banking needs and promote digital services.
- Company: Join a leading bank with a focus on customer service.
- Benefits: Competitive salary, generous holiday, flexible rewards, and retirement contributions.
- Why this job: Make a real difference in customers' financial lives while developing your career.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Comprehensive training programme and opportunities for career growth.
The predicted salary is between 26350 - 36890 £ per year.
Join us as a Senior Personal Banker in Southend. You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection. With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected. We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme.
What you’ll do
- Meeting and supporting customers via video banking from home or face to face in a branch.
- Conducting Financial Health checks and reviewing customer accounts.
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings.
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection.
- Completing outbound care calls to customers to grow and maintain the relationship.
The skills you’ll need
- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls.
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances.
- Excellent communication and interpersonal skills with a genuine interest in building relationships.
- Excellent planning and organisational skills.
How we’ll reward you
You’ll join us on a competitive salary starting of £26,350, pro rata for the hours you work. You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 36 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm and will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service - Senior Personal Banker in Southend-on-Sea employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Senior Personal Banker in Southend-on-Sea
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer with complex needs. Role-play these situations with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even referrals that could land you an interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team. Don’t forget to follow up after applying!
We think you need these skills to ace Customer Service - Senior Personal Banker in Southend-on-Sea
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Personal Banker role. Highlight your customer service experience and any relevant skills that match what we’re looking for, like building relationships and providing financial advice.
Showcase Your Skills: Don’t just list your previous jobs; explain how your experiences have prepared you for this role. We want to see examples of how you've thrived under pressure and delivered excellent customer service in the past.
Be Authentic: Let your personality shine through in your application. We value genuine communication, so don’t be afraid to show us who you are and why you’re passionate about helping customers with their banking needs.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at NatWest Group
✨Know Your Stuff
Before the interview, make sure you’re familiar with the bank's services and products, especially those related to customer financial health checks. Brush up on common banking terms and be ready to discuss how you can help customers navigate their financial needs.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think about times when you’ve gone above and beyond to help a customer or resolved a complex issue. This will demonstrate your ability to thrive under pressure and build rapport.
✨Practice Virtual Communication
Since the role involves video banking, practice your virtual communication skills. Ensure you’re comfortable speaking on camera and can convey warmth and professionalism. Consider doing a mock interview with a friend to get feedback on your delivery.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the training programme or how the bank supports career development. This shows your genuine interest in the role and your desire to grow within the company.