NatWest Group is hiring a Complaints Analyst to own customer complaints across NatWest Boxed. You’ll liaise with customers to understand their issues, conduct thorough investigations and respond within set timescales with fair outcomes.
In this fast-paced role you’ll analyse trends to improve customer experience and efficiency, while ensuring your work meets internal policies and quality standards.
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Customer Complaints Analyst – Insight & Impact in Southend-on-Sea employer: NatWest Group
As a Principal Engineer in Economic Crime Services, you will thrive in a dynamic and innovative work culture that prioritises customer experience and engineering excellence. Our commitment to employee growth is evident through opportunities for senior stakeholder engagement and leadership development, all while working in a hybrid environment that promotes flexibility and collaboration. Join us to be part of a forward-thinking team dedicated to tackling economic crime with cutting-edge technology and solutions.
