Join us as a ServiceNow ITOM Senior Technical LeadYou'll own the end-to-end technical solution, architecture and implementation approach, ensuring alignment with the bank's technical, operational and security standardsYou'll provide technical leadership, direction, governance and oversight across the solution lifecycle, supporting engineering teams, removing blockers and ensuring appropriate ownership of complex technical issuesThis is a hands-on, delivery-focused technical leadership role where you'll contribute to engineering activities and be accountable for the successful technical delivery of strategic ITOM capabilitiesWhat you'll doAs an ServiceNow ITOM Senior Technical Lead, you’ll contribute to and manage the selection, creation and maintenance of technologies required to meet the needs of our customers, strategic targets and architecture outcomes, along with developing products using modern engineering practices and tools.We’ll look to you to collaborate with stakeholders to develop product roadmaps and manage the lifecycle of the products and support engineered products to respond to customer feedback, new feature requests, resolve production issues and help customers consume our products.Additionally, you’ll:Take a lead role in designing, engineering and delivering ITOM capabilitiesReview, contribute to and approve key technical decisions, designs and engineering standardsDefine and maintain architecture standards, including CSDM alignmentEnsure solutions support the product strategy and provide technical validation and oversight for platform upgrades, releases and major feature deploymentsCreate and participate in a community of practice, sharing learnings and best practice with the communityUse market insights to introduce innovative ideas and driving the delivery of those through product featuresThe skills you'll needTo thrive in this role, you’ll have experience in software development or automation scripting such as Python or Shell, with an understanding of the software development lifecycle. You’ll also have a strong experience in utilising modern infrastructure as code via tooling.We’re looking for a strong collaborative communicator who can articulate technical concepts clearly to peers and customers. We’ll also expect you to have a strong understanding of Agile working practices and toolsets with the ability to create the vision for the Release Train, feature team, platform and domain. You will also have experience of supporting ServiceNow ITOM within highly regulated environments, including financial services.Furthermore, you’ll need:ServiceNow certifications including CSA (Certified System Administrator), CIS-DF (Data Foundations – CMDB/CSDM), CIS-D (Discovery), CIS-SM (Service Mapping) and CAD (Certified Application Developer)Strong networking fundamentals, including TCP/UDP, routing protocols and subnettingBasic-to-intermediate systems administration experience across Unix, Linux and Windows environments, including user permissions and shell scriptingThe ability to explore multiple approaches and seek new ideas from different sources to overcome barriers and generate innovative solutions to be the best for our customersHours35Job Posting Closing Date:04/10/2026Ways of Working:Remote FirstSummaryLocation: Edinburgh; Manchester; LondonType: Full time
ServiceNow ITOM Senior Technical Lead employer: NatWest Group
As a Principal Engineer in Economic Crime Services, you will thrive in a dynamic and innovative work culture that prioritises customer experience and engineering excellence. Our commitment to employee growth is evident through opportunities for senior stakeholder engagement and leadership development, all while working in a hybrid environment that promotes flexibility and collaboration. Join us to be part of a forward-thinking team dedicated to tackling economic crime with cutting-edge technology and solutions.
