At a Glance
- Tasks: Lead service design initiatives and enhance user experiences with AI-driven strategies.
- Company: Join NatWest Group, a leader in innovative banking solutions.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Be part of a forward-thinking team focused on continuous improvement.
- Why this job: Shape the future of banking while coaching a talented team in a dynamic environment.
- Qualifications: Experience in service design and a passion for user-centred approaches.
The predicted salary is between 60000 - 68205 £ per year.
Nat West Group is seeking a Service Design Lead in London to shape strategy and oversee a team of service designers, delivering ambitious initiatives that enhance end‑to‑end experiences.
You'll drive user‑centred, inclusive design across mid‑size to complex programmes, aligning with enterprise strategy while coaching talent and embedding AI‑enabled service design workflows for continuous improvement.
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Service Design Lead | AI-Driven Experience & Team Growth employer: NatWest Group
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