At a Glance
- Tasks: Lead service design delivery and ensure user-centred outcomes for innovative programmes.
- Company: Join NatWest Group, a forward-thinking organisation focused on AI-driven experiences.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for professional growth.
- Other info: Be part of a dynamic team that values collaboration and creativity.
- Why this job: Shape the future of service design while making a real impact with AI technology.
- Qualifications: Experience in service design and strong leadership skills are essential.
The predicted salary is between 55000 - 65000 £ per year.
Nat West Group is seeking a Service Design Lead to steer service design delivery for mid-size and complex programmes, ensuring user-centred outcomes aligned with business goals.
You will lead a team of service designers, shaping guidelines and driving cross-functional collaboration.
The role emphasizes coaching, capability development, and evolving practice while integrating AI-enabled workflows to improve efficiency and service outcomes.
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Service Design Lead: AI-Driven Experience Strategy employer: NatWest Group
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