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- Tasks: Manage and enhance customer experiences across digital channels using SEO and AI insights.
- Company: Join a forward-thinking bank focused on innovation and customer satisfaction.
- Benefits: 12-month contract with opportunities for personal and professional growth.
- Why this job: Be at the forefront of digital transformation in banking and make a real impact.
- Qualifications: Strong SEO knowledge, experience in digital marketing, and excellent communication skills.
- Other info: Collaborative environment with a focus on continuous improvement and agile methodologies.
The predicted salary is between 36000 - 60000 £ per year.
Join us as an SEO & LLM Associate Experience Manager. You’ll be managing the design and delivery of the bank of the future with accountability for the creation and delivery of the channel (digital, telephony, webchat, face to face) experiences, propositions, channels, capabilities and releases, working in a cross‑collaboration environment to ensure effortless end‑to‑end customer experience.
This role requires strong search engine optimisation (SEO) expertise to ensure our digital content is discoverable and competitive across traditional search and emerging AI‑driven discovery. Proficiency in understanding Large Language Models (LLMs) and how they interpret, surface and cite content is essential to safeguard and grow visibility and ranking. This is an opportunity for you to develop your knowledge and skills in an environment that offers a real investment in your development. We are offering this role for a period of 12 months.
What you’ll do:
- As an SEO & LLM Experience Associate Manager, you’ll be creating and delivering channel experiences, propositions, capabilities and releases to ensure effortless customer experience.
- Working in Agile teams, you’ll identify opportunities to improve and drive the backlog.
- Ensuring SEO and AI‑visibility considerations are embedded into backlog prioritisation, content design, page structure and measurement.
- Creating and driving delivery of the experience backlog, effectively prioritising work to meet sprint goals.
- Identifying opportunities to digitise, improve and create new experiences across channels.
- Managing delivery of change from vision through to post‑live validation.
- Facilitating planning, timing and execution of delivery roadmaps and backlog.
The skills you’ll need:
- You’ll be passionate about customer experience and continuous improvement.
- You’ll be an expert in channels with a track record of developing impactful customer experiences.
- You’ll also have knowledge of Adobe, SEO, digital marketing, analytics and experience management.
- Experience in using design thinking methodology.
- Strong communication skills and be someone who can influence and engage.
- Experience of using Adobe and developing innovative and impactful customer experiences.
- The ability to adapt quickly and encourage others.
- Knowledge of modern search behaviours, structured data and AI‑generated search experiences to support the bank’s ongoing LLM readiness.
SEO & LLM Associate Experience Manager (12 months) employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SEO & LLM Associate Experience Manager (12 months)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show them you’re not just a fit for the role, but for the team too. Tailor your answers to reflect their values and mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We can’t stress enough how important it is to be comfortable talking about your experiences and skills.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace SEO & LLM Associate Experience Manager (12 months)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your SEO expertise and any experience with LLMs, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer experience and how you can contribute to our mission. Be specific about your achievements in digital marketing and analytics.
Showcase Your Projects: If you've worked on relevant projects, don’t hesitate to include them! We love seeing real examples of how you've improved customer experiences or optimised content for search engines.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at NatWest Group
✨Know Your SEO Inside Out
Make sure you brush up on your SEO knowledge before the interview. Be ready to discuss how search engine optimisation works, and be prepared to share examples of how you've successfully improved content visibility in the past.
✨Understand Large Language Models
Since this role requires a solid understanding of LLMs, take some time to research how they function and their impact on content discovery. Be ready to explain how you would leverage LLMs to enhance customer experiences.
✨Showcase Your Agile Experience
This position involves working in Agile teams, so be prepared to talk about your experience with Agile methodologies. Share specific examples of how you've contributed to sprint goals and managed backlogs effectively.
✨Communicate Your Passion for Customer Experience
Demonstrate your enthusiasm for creating impactful customer experiences. Prepare to discuss how you've identified opportunities for improvement in previous roles and how you plan to apply that passion in this new position.
