Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead UX research to enhance customer experiences across various platforms.
- Company: Join NatWest Group, a leader in innovative banking solutions.
- Benefits: Enjoy a collaborative environment with opportunities for skill development and impactful work.
- Why this job: Make a real difference for customers while growing your expertise in UX research.
- Qualifications: Experience in HCD processes and proficiency in UX research tools required.
- Other info: Full-time role with mid-senior level responsibilities, ideal for creative problem solvers.
The predicted salary is between 36000 - 60000 £ per year.
Join us as a Senior UX Researcher
- In this dynamic role, you\’ll have the chance to make a real impact by contributing to the user research and experience design strategy, as well as leading the delivery of associated strategic initiatives
- You\’ll lead user research for mid-size and increasingly complex projects, ensuring designs are user-centred, inclusive, and aligned with experience design, business area, and enterprise strategies
- This is an opportunity for you, as an evolving leader, to lead teams toward achieving project goals while continuing to develop your leadership skills and capabilities
- We are offering this role for a period of 12 months
What you\’ll do
As a Senior UX Researcher, you\’ll lead the scoping, direction, and planning of user research for mid-size and increasingly complex projects and programmes, while also contributing to the development of the overall user research strategy. You\’ll also oversee and execute user research activities across the business area, ensuring outputs are validated, aligned with user needs and business requirements, and free from delivery barriers. In this role, you\’ll make project- and programme-level research decisions within your defined authority, maintaining momentum, resolving blockers, and making sure that deliverables support informed, user‑centred design decisions that balance user needs with business goals.
Moreover, we\’ll expect you to collaborate closely across design disciplines and other functions, engaging key stakeholders to make sure of alignment and effective delivery of projects, programmes, and strategic initiatives. You\’ll also create, evolve, and promote user research guidelines and standards to drive consistency, quality, and scalability across the
Senior UX Researcher employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior UX Researcher
✨Tip Number 1
Familiarise yourself with the latest UX research tools and methodologies, especially those mentioned in the job description like User Zoom and Figjam. Being able to demonstrate your proficiency with these tools during interviews can set you apart from other candidates.
✨Tip Number 2
Prepare to discuss specific examples of how you've led UX research projects in the past. Highlight your experience with both qualitative and quantitative methods, as well as your ability to collaborate with cross-functional teams, which is crucial for this role.
✨Tip Number 3
Showcase your understanding of human-centred design principles by preparing a portfolio that includes case studies demonstrating your research insights and how they influenced product design decisions. This will help illustrate your capability to contribute effectively to the team.
✨Tip Number 4
Network with current or former employees of NatWest Group on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, and may even lead to a referral, increasing your chances of landing the job.
We think you need these skills to ace Senior UX Researcher
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in human-centred design and UX research. Use specific examples of projects where you've applied qualitative and quantitative research techniques.
Craft a Compelling Cover Letter: In your cover letter, express your passion for UX research and how your skills align with the role at NatWest Group. Mention your experience with tools like User Zoom and Figjam, and how you can contribute to their product team.
Showcase Your Research Skills: Provide examples of past research studies you've led, including methodologies used and insights gained. Highlight your ability to work collaboratively with cross-functional teams and your leadership in design maturity.
Prepare for Potential Questions: Anticipate questions related to your experience with HCD processes and your approach to usability testing. Be ready to discuss how you would tackle specific design challenges and provide HCD recommendations based on your research.
How to prepare for a job interview at NatWest Group
✨Showcase Your Research Skills
Be prepared to discuss your experience with both qualitative and quantitative research techniques. Highlight specific projects where you successfully applied these methods to solve design challenges, as this will demonstrate your capability to lead investigations into customer experiences.
✨Familiarise Yourself with HCD Principles
Since the role focuses on human-centred design, make sure you can articulate your understanding of HCD principles. Prepare examples of how you've applied these principles in past projects, especially in creating user-friendly designs across various platforms.
✨Prepare for Collaboration Questions
Expect questions about your experience working in multi-disciplinary teams. Be ready to share examples of how you've collaborated with UX designers, product owners, and other stakeholders to deliver effective solutions, showcasing your communication and leadership skills.
✨Demonstrate Your Problem-Solving Creativity
Think of instances where you faced design challenges and how you creatively approached them. Discuss any innovative research techniques or tools you used, such as User Zoom or Figjam, to gather insights and inform design decisions.