Senior Technology Project Manager, CRM and Client Onboarding (12 months) - NatWest Group

Join us as a Senior Technology Project Manager, CRM and Client Onboarding. Take on a critical technology role and make a tangible impact on our CRM and Client Onboarding capabilities.

You'll prepare and own the delivery plans, controls and financial business case for the technology programme, with a clear line of sight to customer value. It's a fantastic chance to apply your Microsoft Dynamics 365 and senior project management experience within a complex and evolving transformation programme. You'll work from home some of the time, but you'll also spend at least twice a week working from our London office. This role will be available for a period of 12 months.

What you'll do:

• Drive the focus on delivering customer value across the CRM and Client Onboarding workstreams.
• Follow the defined programme as directed by senior managers, using the preferred technology methodology in partnership with business, technology, architecture, product, operations and third-party stakeholders.
• Drive the financial business case as set by the senior technology programme manager, ensuring alignment with the technology investment portfolio and funding requirements.
• Provide clear reporting and decision support to senior stakeholders, including executive and Board-level audiences.
• Prepare and take ownership for all project plans and controls and resource plans.
• Identify, track, manage and mitigate any project risks, assumptions, issues and dependencies.
• Lead and define a project initiation document or equivalent Agile artefact.
• Analyse problem and opportunity statements and prepare estimates for approval, supporting the creation of a financial business case.
• Track and report on project costs and ensure the project is completed within allotted budgets.
• Lead the end-to-end delivery of Microsoft Dynamics 365 CRM and Client Onboarding technology outcomes.
• Work with business and technology teams to translate complex and evolving requirements into clear, achievable delivery plans.
• Coordinate delivery across multiple technology teams, business areas, architects, analysts, product owners and third-party suppliers.
• Build strong relationships with senior stakeholders and communicate confidently with executive and Board-level audiences.
• Challenge constructively, bring clarity to ambiguity and support timely decisions where priorities or requirements conflict.

The skills you'll need:

• An appropriate project management qualification.
• Proven change management experience and demonstrable delivery experience with Microsoft Dynamics 365 or MS Dynamics CRM.
• Experience within Private Banking or Wealth Management and an understanding of investment products and services would be highly desirable.
• Experience of delivering strategic projects that support the business strategy and its growth agenda, including CRM and client onboarding transformation.
• Experience of delivering project or programme management in a technology or IT function using Agile methodology and associated toolsets, as well as Waterfall methods where needed.
• Demonstrable hands-on project delivery experience with Microsoft Dynamics 365 or MS Dynamics CRM.
• Experience of leading complex technology change involving CRM and client onboarding capabilities.
• Proven ability to deliver successfully where requirements are complex, ambiguous, fluid or subject to significant change.
• Experience of managing and influencing senior stakeholders up to executive and Board level.
• Strong project planning, governance, financial management and risk, assumption, issue and dependency management capability.
• The ability to communicate complex technology and delivery issues clearly to technical and non-technical audiences.