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For Companies At a Glance
- Tasks: Process payments accurately and resolve customer queries efficiently.
- Company: Join a dynamic team focused on delivering top-notch payment solutions.
- Benefits: Gain valuable experience in a fast-paced environment for 12 months.
- Why this job: Enhance your skills in payment operations while making a real impact.
- Qualifications: Strong payment processing experience and excellent communication skills required.
- Other info: Opportunity to work collaboratively and take ownership of investigations.
The predicted salary is between 36000 - 60000 £ per year.
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We’ll look to you to deliver successful outcomes for your customers by processing their payments accurately and efficiently
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You’ll be liaising with customers, other financial institutions and key stakeholders in order to resolve missing payment queries
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You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of payment related queries
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This role is available for a period of 12 months
What you’ll do
As a Payment Operations Analyst, you’ll be processing payments accurately and efficiently within our SLA’s. You’ll be responsible for the day to day payment processing and authorisation, including incentive payments and payment verification.
Your day-to-day will include:
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Resolving redirected payments, missing payments and general payment related queries
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Processing inbound and outbound credit payment recoveries
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Completing credit payment recovery
We’re looking for someone with strong payment processing experience who can provide an excellent customer service experience to our customers and colleagues. Alongside a strong background in payments, you’ll need a good understanding of scheme guidelines. You’ll also have the ability to take ownership of investigations and work as part of a team.
You’ll also demonstrate:
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Experience in a payment operations or payment processing role
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Excellent communication skills, and a good standard of written English
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Attention to detail
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The ability to work on your own initiative and on multiple items simultaneously
Senior Payment Operations Analyst (12 Months) employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Payment Operations Analyst (12 Months)
✨Tip Number 1
Familiarize yourself with the latest payment processing technologies and trends. This will not only enhance your knowledge but also show us that you're proactive and passionate about the field.
✨Tip Number 2
Network with professionals in the payment operations industry. Engaging with others can provide insights into best practices and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare for potential interview questions by practicing how you would handle specific payment-related scenarios. This will demonstrate your problem-solving skills and your ability to think on your feet.
✨Tip Number 4
Showcase your attention to detail by being meticulous in your research about our company and the role. Understanding our values and how they align with your own can set you apart from other candidates.
We think you need these skills to ace Senior Payment Operations Analyst (12 Months)
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in payment operations or processing roles. Use specific examples that showcase your ability to handle payment queries and your understanding of scheme guidelines.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, include examples of how you've effectively communicated with customers and stakeholders in the past. This could be through resolving issues or providing updates.
Demonstrate Attention to Detail: Provide instances where your attention to detail has led to successful outcomes in payment processing. This could involve error reduction or improving efficiency in your previous roles.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing to ensure your application stands out to hiring managers.
How to prepare for a job interview at NatWest Group
✨Showcase Your Payment Processing Experience
Be prepared to discuss your previous roles in payment operations. Highlight specific examples where you successfully processed payments and resolved issues, as this will demonstrate your expertise and ability to handle the responsibilities of the role.
✨Demonstrate Excellent Communication Skills
Since you'll be liaising with customers and stakeholders, practice articulating your thoughts clearly. Prepare to answer questions about how you've effectively communicated in past roles, especially when resolving payment-related queries.
✨Highlight Attention to Detail
Given the nature of payment processing, attention to detail is crucial. Be ready to provide examples of how your meticulous approach has helped prevent errors or resolve discrepancies in previous positions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to take ownership of an investigation or manage multiple payment issues simultaneously, and explain how you approached these challenges.
