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- Tasks: Support training and accreditation needs for Natwest Boxed Operations.
- Company: Join a vibrant team shaping the future of banking operations.
- Benefits: Engage in impactful work with opportunities for professional growth.
- Why this job: Make a difference by enhancing training programs and employee capabilities.
- Qualifications: Strong understanding of banking operations and data analysis skills required.
- Other info: Coordinate with external bodies to ensure compliance with industry standards.
The predicted salary is between 43200 - 72000 £ per year.
Join us as a Senior Operations Training Analyst
- You’ll play a key role in supporting the training, capability-building, and accreditation needs of Natwest Boxed Operations.
- You’ll be working in a vibrant, forward looking team and helping us to shape the future of our business.
What you’ll do
In your new role, you’ll be assessing training needs within the Operations team through data collection, surveys, and feedback. You’ll develop opportunities to support the design of effective training programmes.
You’ll also:
- Collect and maintain data on Ops Agents capabilities and training completion and prepare regular reports
- Coordinate with external accreditation bodies to ensure training programmes meet relevant industry standards
- Develop and update in-house training materials modules, aligning with capability frameworks.
- Deliver engaging and effective training sessions to employees at all levels
- Evaluate the impact and effectiveness of training programmes, making recommendations for enhancement.
The skills you’ll need
You’ll need a strong understanding of banking operations and processes, with deep knowledge of Customer Support & Complaints, Payments and Lending Operations.
You’ll also need:
- Proficient in data analysis to assess training needs, program impact, and accreditation metrics
- Familiar with industry accreditation and regulatory standards, ensuring compliance
- Experience managing timelines and coordinating with multiple stakeholders.
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Senior Operations Training Analyst employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Training Analyst
✨Tip Number 1
Familiarize yourself with the latest trends in banking operations and customer support. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the banking and training sectors. Attend industry events or webinars to connect with people who can provide insights into the role and potentially refer you to opportunities at Natwest Boxed Operations.
✨Tip Number 3
Prepare to discuss your experience with data analysis and how it has influenced training programs in your previous roles. Be ready to share specific examples that demonstrate your ability to assess training needs effectively.
✨Tip Number 4
Research the accreditation bodies relevant to the banking industry. Understanding their standards will show your commitment to compliance and enhance your credibility as a candidate for the Senior Operations Training Analyst position.
We think you need these skills to ace Senior Operations Training Analyst
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Operations Training Analyst position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in banking operations, particularly in Customer Support & Complaints, Payments, and Lending Operations. Use specific examples to demonstrate your proficiency in data analysis and training program development.
Showcase Your Skills: Clearly outline your skills related to managing timelines, coordinating with stakeholders, and ensuring compliance with industry standards. This will show that you are well-equipped to handle the responsibilities of the role.
Craft a Compelling Cover Letter: Write a personalized cover letter that connects your background and skills to the needs of Natwest Boxed Operations. Mention your passion for training and capability-building, and how you can contribute to shaping the future of their business.
How to prepare for a job interview at NatWest Group
✨Show Your Data Analysis Skills
Since the role requires proficiency in data analysis, be prepared to discuss your experience with assessing training needs and program impact. Bring examples of how you've used data to drive decisions in previous roles.
✨Understand Banking Operations
Make sure you have a solid understanding of banking operations, especially in areas like Customer Support, Payments, and Lending. Be ready to explain how your knowledge can contribute to the training programs you'll be developing.
✨Demonstrate Stakeholder Coordination Experience
The job involves coordinating with multiple stakeholders, so share specific examples of how you've successfully managed timelines and collaborated with different teams or external bodies in past projects.
✨Prepare for Training Delivery Questions
Expect questions about your approach to delivering engaging training sessions. Think about your teaching style and be ready to discuss how you evaluate the effectiveness of training programs and make enhancements based on feedback.
