At a Glance
- Tasks: Manage facilities services, ensuring safety and efficiency across branches.
- Company: Join a leading retail brand focused on quality and sustainability.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Opportunity for professional growth and to influence operational excellence.
- Why this job: Make a real impact by creating safe, welcoming spaces for colleagues and customers.
- Qualifications: Experience in facilities management and strong stakeholder communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
Join as a Senior Facilities Manager (Branches), Midlands & South. Play a key role by being responsible and accountable for the delivery and management of all facilities-related services, ensuring compliance with approved procedures and agreed service levels supporting retail strategic initiatives.
Drive efficiency and sustainability by monitoring service costs, supporting energy-saving initiatives, and identifying opportunities to reduce expenditure while maintaining operational effectiveness. Help create a space where people are proud to work and visit by ensuring a high-quality, safe, and well-maintained environment for both colleagues and customers.
You’ll be expected to travel to branches within your assigned property portfolio at least twice per week and be required to visit each branch quarterly, or four times a year.
As a Senior Facilities Manager (Branches), you’ll act as the primary point of contact for all branch-based, property-related activities across a defined geographical portfolio. You’ll ensure operational readiness, safety, and minimal disruption to colleagues and customers by overseeing both planned and reactive maintenance activities, coordinating helpdesk requests, and managing supply partners to deliver well-maintained, safe, efficient, and compliant workplaces. You’ll also support the management of the brand’s image and reputation on the high street.
In doing so, you’ll play a key role in building and maintaining strong working relationships with business stakeholders, internal teams, and external partners and suppliers, fostering collaboration across organisational boundaries and enabling positive outcomes for both customers and the business at branch and local or regional director level.
We’ll also look to you to analyse customer, colleague, and business data and feedback, reviewing performance indicators to understand trends and operational pressures. Moreover, you’ll ensure full compliance with operating standards and quality processes, while being accountable for supplier and contractor relationships to drive consistent high performance, value for money, and efficient service delivery.
In addition, you'll be:
- Proactively identifying improvement opportunities and taking timely action to enhance the overall service experience and branch environment.
- Serving as the branch’s facilities subject matter expert, providing advice, guidance, and constructive challenge to stakeholders.
- Ensuring portfolio compliance with all internal policies, regulatory obligations, and risk controls, acting as a trusted internal consultant on all facilities-related matters.
- Working closely with the Health & Safety team to ensure both staff and customers are kept safe on bank premises.
The skills you'll need:
We’re looking for someone preferably with experience as a Facilities Manager in a retail and corporate environment, with a proven track record of managing a broad range of stakeholders and suppliers. To succeed in this role, you’ll also need to have the ability to manage stakeholders effectively, supported by excellent communication and customer service skills, alongside strong and sound knowledge of risk and compliance management practices.
In addition, you’ll need:
- Experience preferably in delivering a multitude of property and facilities-related activities at a high pace.
- Experience delivering successful customer experience and service performance improvement initiatives.
- To preferably hold a professional qualification such as the Institute of Workplace & Facilities Management (IWFM) at a minimum standard of Level 4.
- To hold an Institution of Occupational Safety and Health (IOSH) certification – if you don’t, this can be provided.
- A desire to study the National Examination Board in Occupational Safety and Health (NEBOSH), or an equivalent qualification.
Senior Facilities Manager (Branches), Midlands & South employer: NatWest Group
As a Senior Facilities Manager in the Midlands & South, you will thrive in a dynamic work environment that prioritises employee well-being and professional growth. Our company fosters a collaborative culture where your contributions directly impact the quality of our branches, ensuring a safe and welcoming atmosphere for both colleagues and customers. With a commitment to sustainability and efficiency, we offer unique opportunities for career advancement and continuous learning, making us an exceptional employer in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Facilities Manager (Branches), Midlands & South
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field, especially those who work in retail. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! Attend industry events or local meet-ups related to facilities management. It’s a great way to meet potential employers and showcase your expertise in person.
✨Tip Number 3
Be proactive! If you see a branch that could use some improvement, don’t hesitate to reach out with your ideas. This shows initiative and can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it gives us a chance to see your application first-hand and understand what you bring to the table.
We think you need these skills to ace Senior Facilities Manager (Branches), Midlands & South
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Facilities Manager role. Highlight your experience in managing facilities, stakeholder relationships, and any relevant qualifications like IWFM or IOSH. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've driven efficiency and improved service delivery in previous positions. Let us know what makes you tick!
Showcase Your Communication Skills:As a Senior Facilities Manager, communication is key. In your application, demonstrate your ability to engage with various stakeholders. Whether it's through your CV or cover letter, make sure we can see your strong communication skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at NatWest Group
✨Know Your Facilities Management Stuff
Make sure you brush up on your knowledge of facilities management, especially in a retail context. Be ready to discuss your experience with managing suppliers, compliance, and how you've improved service delivery in previous roles.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've effectively managed relationships with various stakeholders. Think about times when your communication skills made a difference, and be ready to share those stories during the interview.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss specific challenges you've faced in facilities management and how you tackled them. Highlight your ability to identify improvement opportunities and take action to enhance service experiences.
✨Understand the Company’s Values
Research the company’s mission and values, especially around sustainability and customer experience. Show that you align with their goals and can contribute to creating a safe and welcoming environment for both staff and customers.
