Senior Content Designer, Conversational AI Lead

Senior Content Designer, Conversational AI Lead

Full-Time 50000 - 65000 £ / year (est.) No working from home possible
NatWest Group

At a Glance

  • Tasks: Lead content strategy for chatbots and AI experiences, ensuring user-centred outcomes.
  • Company: Join NatWest Group, a leader in digital innovation and customer experience.
  • Benefits: Enjoy competitive salary, flexible working options, and opportunities for professional growth.
  • Other info: Collaborative environment with a focus on innovation and career development.
  • Why this job: Shape the future of conversational AI and make a real impact on user interactions.
  • Qualifications: Experience in content design and a passion for user-centric solutions.

The predicted salary is between 50000 - 65000 £ per year.

Nat West Group is seeking a Senior Content Designer to shape content across mid-size and complex digital initiatives.

You’ll lead content strategy, guide design teams, and ensure accessible, user-centred outcomes for chatbots, virtual assistants, and AI-driven experiences.

You’ll collaborate with product design and engineering teams, drive guidelines, and coach colleagues to elevate practice maturity while aligning with brand voice and regulatory requirements.

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Senior Content Designer, Conversational AI Lead employer: NatWest Group

Coutts & Co is an exceptional employer, offering a unique opportunity to join a leading Private Banking and Wealth Management firm during a pivotal growth phase. With a collaborative work culture that prioritises professional development, employees are encouraged to influence strategic decisions while receiving support from senior leaders. The role of Managing Legal Counsel not only provides a platform for impactful legal work but also fosters an environment where innovation and efficiency are valued, making it an ideal place for those seeking meaningful and rewarding employment.

NatWest Group

Contact Details:

NatWest Group Recruitment Team

We think you need these skills to ace Senior Content Designer, Conversational AI Lead

Content Strategy
User-Centred Design
Accessibility Standards
Collaboration
Coaching
Brand Voice Alignment
Regulatory Compliance