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For Companies At a Glance
- Tasks: Manage client relationships and strategic plans to optimise services.
- Company: Join NatWest Group, a leading British banking and insurance company.
- Benefits: Enjoy remote work options and strong career progression support.
- Why this job: Be part of a dynamic team focused on client success and impactful relationships.
- Qualifications: Knowledge of Banking-as-a-Service and strong relationship management skills required.
- Other info: This role offers a chance to influence client satisfaction and drive business growth.
The predicted salary is between 43200 - 72000 £ per year.
Join us as a Senior Client Success Manager. You’ll be managing NatWest Boxed client relationships and owning the client strategic plans to ensure clients fully optimise our services for their needs. We’ll look to you to gain a thorough understanding of the client’s strategic aspirations, and identify how the NatWest Boxed existing products and pipeline can help drive client value. Hone your leadership skills in an environment where we take a real investment in your career progression.
What you'll do:
- Manage your own portfolio of clients, whilst delivering outstanding client service and the highest quality customer outcomes.
- Leverage the expertise and knowledge of NatWest Boxed and provide senior client coverage, helping to reduce churn by increasing user adoption and NPS, and assist with upselling and account expansion.
- Foster strong client relationships and support clients as they transition from sales prospects to active users of NatWest Boxed.
- Implement the right client success metrics and KPIs to measure and report the effectiveness of client accounts.
- Work closely with the sales and product teams to ensure client satisfaction, acting as voice of client regarding issues/opportunities and enhancements.
- Ensure the client continuously sees value in the relationship by aligning on their key success criteria.
- Manage Client Due Diligence (CDD) and Onboarding processes, ensuring strong engagement with the clients and internal stakeholders to ensure clients are onboarded rapidly.
The skills you'll need:
- Knowledge of the Banking-as-a-Service (BaaS) industry and good relationship management, selling and influencing skills.
- An understanding of the market and client bases across the industry.
- Experience in senior external client exposure and influence.
- A proven track record in delivering financial targets.
- Good verbal and written communication skills.
- Good relationship management skills.
Hours: 35
Job Posting Closing Date: 03/05/2025
Ways of Working: Remote First
About the company: NatWest Group plc is a majority state-owned British banking and insurance holding company, based in Edinburgh, Scotland.
Senior Client Success Manager employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Success Manager
✨Tip Number 1
Familiarise yourself with the Banking-as-a-Service (BaaS) industry. Understanding the latest trends and challenges in this sector will not only help you during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of NatWest Boxed. Engaging with them can provide valuable insights into the company culture and client expectations, which can be a great advantage in your discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your experience in reducing churn and increasing user adoption will resonate well with the hiring team.
✨Tip Number 4
Stay updated on NatWest Boxed's products and services. Being knowledgeable about what they offer will allow you to articulate how you can help clients optimise these services effectively.
We think you need these skills to ace Senior Client Success Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Senior Client Success Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Highlight relevant experience in client relationship management, particularly in the Banking-as-a-Service (BaaS) industry. Use specific examples that demonstrate your ability to manage client portfolios and deliver outstanding service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of NatWest Boxed's services and how your skills align with their needs. Mention your experience in reducing churn and increasing user adoption, as these are key aspects of the role.
Showcase Your Communication Skills: Since good verbal and written communication skills are essential for this role, ensure your application is well-structured and free of errors. Consider including examples of how you've effectively communicated with clients or stakeholders in the past.
How to prepare for a job interview at NatWest Group
✨Understand the Client's Needs
Before the interview, research NatWest Boxed and its services. Be prepared to discuss how you would identify and align with clients' strategic aspirations, showcasing your understanding of their needs and how the company's offerings can drive value.
✨Demonstrate Relationship Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight your ability to foster strong connections and support clients through transitions, as this is crucial for a Senior Client Success Manager role.
✨Showcase Your Metrics Knowledge
Familiarise yourself with client success metrics and KPIs relevant to the banking industry. Be ready to discuss how you would implement these metrics to measure effectiveness and report on client accounts, demonstrating your analytical skills.
✨Communicate Effectively
Practice your verbal and written communication skills. During the interview, ensure you articulate your thoughts clearly and concisely, as effective communication is key in managing client expectations and collaborating with internal teams.
