At a Glance
- Tasks: Help customers by investigating queries and providing solutions.
- Company: Join a dynamic team focused on customer satisfaction.
- Benefits: Hybrid work model after training, with a supportive environment.
- Other info: Full-time office training for 5 weeks, then hybrid role.
- Why this job: Make a real difference in customer experiences every day.
- Qualifications: Strong customer service skills and ability to work in a fast-paced setting.
The predicted salary is between 30000 - 40000 £ per year.
Join us as a Customer Service & Operations Analyst. We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs. You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries. You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis. You will be required to be full time office working for the first 5 weeks whilst completing training and accreditation. After this, the role is a Hybrid role consisting of 2 days in the office per week.
What you'll do:
- Responding to queries from customers promptly and tactfully within our SLAs.
- Authorising and investigating all transactions to our KPIs.
- Collecting the required information from the customers and businesses.
- Reviewing processes which could be automated or enhanced to improve the customer and business experience.
The skills you'll need:
- Strong customer service abilities along with customer and industry knowledge.
- Ability to work well in a fast-paced environment and have good organisational skills to deliver to deadlines.
- Experience of coaching and giving feedback would be an advantage.
- An awareness of changes in trends, policies and regulations.
- A thorough understanding of products, processes and banking systems.
- The ability to interpret information and provide analysis and solutions to support continuous improvement.
- An understanding of our industry and its customers.
- Excellent written and verbal communication skills.
We think you need these skills to ace Customer Service & Operational Analyst in Rotherham
Customer Service Abilities
Interpersonal Skills
Organisational Skills
Analytical Skills
Problem-Solving Skills
Coaching and Feedback Experience
Knowledge of Banking Systems
