At a Glance
- Tasks: Respond to customer queries and assess processes for automation.
- Company: Join NatWest Group, a leading financial services provider.
- Benefits: Enjoy a hybrid work model, competitive salary, and training opportunities.
- Other info: Initial full-time training followed by flexible working arrangements.
- Why this job: Make a difference in customer experience while developing your skills.
- Qualifications: Strong customer service skills and effective communication are essential.
The predicted salary is between 30000 - 40000 £ per year.
Nat West Group is looking for a Customer Service & Operations Analyst to join its team in Rotherham.
This position demands strong customer service skills and the ability to communicate effectively with various customers.
Initially, the role requires full-time office work for 5 weeks of training, followed by a hybrid model with 2 days in the office each week.
The successful candidate will respond to customer queries, investigate transactions, and assess processes for potential automation. Experience in coaching will be advantageous.
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We think you need these skills to ace Customer Experience & Operations Analyst (Hybrid) in Rotherham
Customer Service Skills
Effective Communication
Transaction Investigation
Process Assessment
Automation Knowledge
Coaching Experience
Analytical Skills
