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For Companies At a Glance
- Tasks: Design and implement innovative contact centre solutions using cutting-edge technology.
- Company: Join a leading bank focused on delivering exceptional customer experiences.
- Benefits: Enjoy remote work flexibility, career advancement opportunities, and a vibrant team culture.
- Why this job: Shape the future of customer interactions while enhancing your technical skills and professional network.
- Qualifications: Expertise in Amazon Connect and cloud solutions, with strong communication and agile leadership skills.
- Other info: Ideal for tech-savvy individuals eager to make an impact in a dynamic environment.
The predicted salary is between 48000 - 72000 £ per year.
This is an opportunity for an experienced Remote Contact Solutions Architect to help us define the high level technical architecture and design for your assigned scope that provides solutions to deliver great business outcomes and meets our longer term strategy.
You’ll define and communicate a shared technical and architectural vision of end-to-end designs that may span multiple platforms and domains. Take on this exciting new challenge and hone your technical capabilities while advancing your career and building your network across the bank.
What you'll do:
- Influence and promote collaboration across platform and domain teams on the solution delivery.
- Partner with platform and domain teams to elaborate the solution and its interfaces, validating technology assumptions, evaluating implementation alternatives, and creating the continuous delivery pipeline.
- Provide analysis of options and deliver end-to-end solution designs using the relevant building blocks, as well as producing designs for features that allow frequent incremental delivery of customer value.
- Own the technical design issues and drive resolution through the iteration of the technical solution design.
- Participate in activities to shape requirements, validating designs and prototypes to deliver change that aligns with the target architecture.
- Promote adaptive design practices to drive collaboration of feature teams around a common technical vision using continuous feedback.
- Make recommendations of potential impacts to existing and prospective customers of the latest technology and customer trends.
The skills you'll need:
As a Remote Contact Solutions Architect, you’ll bring expert knowledge of contact centre technologies specifically Amazon Connect. You’ll also be proficient in designing, implementing and optimising contact centre environments including call routing, Interactive Voice Response (IVR) and journey automation using Gen AI utilising Q In Connect integration within CRM systems.
You’ll have a background in application architecture, and business data or infrastructure architecture with working knowledge of industry architecture frameworks such as TOGAF or ArchiMate. With exceptional communication skills, you’ll have the ability to communicate complex technical concepts clearly and effectively to all audiences as well as being adept at presentations and facilitating discussions.
On top of this, you’ll bring:
- The ability to design and implement scalable, secure and cost-effective cloud solutions tailored to contact centre needs.
- Experience of leading agile teams using methodologies including Scrum, Kanban and other agile frameworks.
- Expert level knowledge of DevOps tools and practices including continuous integration and continuous deployment pipelines.
- A working knowledge of version control systems including GIT, containerisation including Docker, and orchestration tools including Kubernetes.
- Extensive experience in Python programming for automation data processing and integration.
- Deep understanding of AWS Cloud services including but not limited to Amazon Connect, Lambda, S3 and Cloud formation.
Remote Contact Solutions Architect employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Contact Solutions Architect
✨Tip Number 1
Familiarise yourself with Amazon Connect and other contact centre technologies. Understanding the nuances of these platforms will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the field, especially those who have experience as Solutions Architects. Engaging in discussions about industry trends and best practices can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your experience with agile methodologies during conversations. Being able to discuss how you've successfully led teams using Scrum or Kanban can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with cloud solutions and DevOps practices. Be ready to share specific examples of how you've implemented scalable and secure solutions, as this is crucial for the role.
We think you need these skills to ace Remote Contact Solutions Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with contact centre technologies, especially Amazon Connect. Include specific projects where you've designed or optimised contact centre environments.
Craft a Compelling Cover Letter: In your cover letter, emphasise your ability to communicate complex technical concepts clearly. Mention your experience in leading agile teams and how you can contribute to the company's goals.
Showcase Relevant Skills: List your expertise in cloud solutions, DevOps tools, and programming languages like Python. Be specific about your experience with AWS services and how they relate to the role.
Prepare for Technical Questions: Anticipate technical questions related to contact centre architecture and design. Be ready to discuss your approach to problem-solving and how you’ve implemented solutions in past roles.
How to prepare for a job interview at NatWest Group
✨Showcase Your Technical Expertise
As a Remote Contact Solutions Architect, it's crucial to demonstrate your deep understanding of contact centre technologies, especially Amazon Connect. Be prepared to discuss specific projects where you've designed and implemented solutions, highlighting your experience with call routing, IVR, and Gen AI integration.
✨Communicate Clearly and Effectively
Exceptional communication skills are key for this role. Practice explaining complex technical concepts in simple terms, as you'll need to convey your ideas to various stakeholders. Consider preparing a few examples of how you've successfully facilitated discussions or presentations in the past.
✨Emphasise Agile Methodologies
Since leading agile teams is part of the job, be ready to discuss your experience with methodologies like Scrum and Kanban. Share specific instances where you've applied these frameworks to drive project success and how you fostered collaboration within your team.
✨Demonstrate Problem-Solving Skills
The role involves owning technical design issues and driving resolutions. Prepare to discuss challenges you've faced in previous projects and how you approached problem-solving. Highlight your ability to validate designs and prototypes while aligning with target architecture.