Relationship Management Lead, Business Banking

Join us as a Relationship Management Lead in Business Banking.

Responsibilities:

• Leading a team of relationship managers across the south-west, providing differentiated support to customers tailored to their business and financial needs.
• Designing and delivering a consistent operating model and anticipating market needs, developing our response and ensuring process effectiveness and training are in place.
• Delivering a high-quality customer experience and customer outcomes by role-modeling collaboration, while helping to drive the business to build strong relationships with current and prospective clients.
• Providing effective leadership to your team to deliver challenging financial targets and service standards, developing and coaching individuals to maximise their capabilities and help them succeed in their roles.
• Creating a platform for your team to become trusted advisers to our customers, delivering products and services to meet their needs through an omni-channel approach.
• Leading the delivery of the Business Banking strategy in the local market, building relationships with enterprise and business support organisations.
• Overseeing the provision of effective data capture, analytics, insight and reporting to support the delivery of business plans and strategy.
• Designing and delivering an effective operating rhythm within the business, engaging with business partners to establish and embed individual roles and responsibilities.
• Helping to create a continuous improvement culture and driving initiatives to improve process, performance and efficiency.
• Acting as a business ambassador and building market presence through an omni-channel approach, driving awareness of the breadth of the Business Banking proposition.

Skills you’ll need:

• Entrepreneurial ability to build and grow a business, and a passion for coaching and developing people to succeed and achieve their targets.
• Strong commercial acumen, detailed knowledge and understanding of the SME business market, including financial, economic and market awareness.
• The ability to motivate others to ensure a positive culture of supporting an enterprise at all levels.
• Experience of credit stewardship, Know Your Customer, Know Your Business, and regulatory and control processes.
• The ability to coach others on complex profit and loss data, balance sheet information, and management accounts.
• Strong communication, interpersonal and presentation skills.
• Knowledge and experience of the Lending Standards Board principles.

What else you need to know:

Achieving a Certificate in Lending Skills is just one of the ways we’ll help you to thrive in your role. A Certificate in Lending Skills is a professional qualification awarded by the Chartered Institute of Bankers that’s widely recognised across our industry, and designed to equip you with the knowledge, understanding and skills relating to the commercial lending environment in our digital age. With 18 months to complete your studies, you’ll have the ability to tailor a journey to your own individual learning needs too, which will combine self-study in the form of workbooks and e-learning, and workshops.