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For Companies At a Glance
- Tasks: Engage with customers, support Relationship Managers, and manage customer relationships.
- Company: Join NatWest, a leading financial services provider committed to diversity and growth.
- Benefits: Enjoy a competitive salary, flexible working options, and generous holiday entitlement.
- Why this job: Kickstart your career with hands-on training and mentorship in a supportive environment.
- Qualifications: No specific qualifications needed; passion for learning and strong communication skills are key.
- Other info: Apprenticeship programme available for those with little or no experience.
Join us in October 2025 as an Apprentice in our Commercial & Institutional - Lombard Team. We will provide all the technical training you need to be successful in your role. You will complete the externally accredited Senior Financial Services Customer Advisor Level 3 apprenticeship programme, which will set you up with excellent career prospects.
Our people are the foundation that success is built on, so we are passionate about supporting them too. We will support you in completing your programme and you will be part of our growing community of apprentices.
We thrive through diversity and value the variety of backgrounds, perspectives and opinions in the room - and if you value this too, there is a place for you with us.
What you will do:
- Speak with our existing Lombard customers and prospective customers by focusing on building sustainable, long-term relationships.
- Support Relationship Managers with managing customer relationships and expectations, answering queries and writing business.
- Support the management of our customer contact strategies, through diary planning and booking appointments for our Relationship Managers.
- Provide Relationship Managers with well-researched briefs and information for their customer meetings, managing pipeline and progressing agreements.
- Contribute to the management of risk to ensure we always work within the Bank's requirements.
- Learn and understand how to follow a lending request from beginning to end and support with the management of the process.
- Build your banking experience by learning about Bank systems, processes and customer products as well as developing an appreciation of the Commercial banking market.
What you will learn:
- An understanding of how your organisation fits within the financial services industry.
- Knowledge of how the financial services' legal and regulatory framework operates and how this applies to your role.
- Understanding and fulfilling your customers' needs.
- Developing strong, effective relationships with your colleagues.
- Analysing and solving problems within regulatory guidelines and your company's policies.
- Growth in your role and continuous improvement and development.
The skills you will need:
- A passion for learning and high levels of determination, motivation, and drive to succeed.
- Strong communication, stakeholder management and interpersonal skills with the ability to build, maintain and enhance relationships at all levels.
- The ability to maintain a strong customer focus.
- An innovative and creative mindset.
- Good problem-solving skills and a proactive and inquisitive mindset, with the ability to challenge and offer solutions.
- An analytical, numerate, and logical skillset with the ability to adapt well to change.
- Good planning and organisational skills with the ability to prioritise and manage your time effectively.
What else you need to know:
An Apprenticeship is a development programme. At NatWest, we offer apprenticeship programmes for candidates who have little or no qualifications or experience in the subject of study. If you have substantial experience or qualifications in the apprenticeship subject, you may be overqualified and not meet the programme criteria. Please make sure you have checked the FAQs before applying to ensure you meet the requirements.
Eligibility:
It would be ideal if you can provide evidence of your grade A-C or Level 4, Maths and English GCSE or equivalent results, but this is not necessary to start with us as an apprentice. If you did not manage to achieve the desired grades or cannot provide evidence of your qualifications, then we will support you during your apprenticeship.
How we will reward you:
You will join on a competitive salary of £25,020. You will also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 25 days, plus bank holidays.
- A monthly contribution to your retirement fund.
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Relationship Management Apprentice employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Management Apprentice
✨Tip Number 1
Familiarise yourself with the financial services industry, especially the commercial banking sector. Understanding the key players, trends, and challenges will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Develop your communication skills by practising how to articulate your thoughts clearly and confidently. Role-playing customer interactions or discussing financial concepts with friends can enhance your ability to build relationships.
✨Tip Number 3
Network with current apprentices or professionals in the banking sector. Attend relevant events or join online forums to gain insights and advice that could give you an edge in your application process.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of how you've tackled challenges in the past. This will demonstrate your proactive mindset and readiness to contribute to the team.
We think you need these skills to ace Relationship Management Apprentice
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of a Relationship Management Apprentice. Familiarise yourself with the job description and think about how your skills and experiences align with what they are looking for.
Tailor Your CV: Craft your CV to highlight relevant skills and experiences that match the requirements of the apprenticeship. Emphasise your communication skills, problem-solving abilities, and any experience in customer service or relationship management.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Discuss why you want to join their team and how you can contribute to building sustainable relationships with customers. Be sure to mention your passion for learning and development.
Proofread Your Application: Before submitting your application, take the time to proofread all documents. Check for spelling and grammatical errors, and ensure that your information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at NatWest Group
✨Research the Company
Before your interview, take some time to learn about the company and its values. Understanding their approach to customer relationships and their position in the financial services industry will help you tailor your responses and show genuine interest.
✨Prepare for Common Questions
Think about how you would answer common interview questions related to relationship management, customer service, and teamwork. Be ready to provide examples from your past experiences that demonstrate your skills and abilities.
✨Show Your Passion for Learning
As an apprentice, your eagerness to learn is crucial. Be prepared to discuss how you plan to develop your skills and knowledge during the apprenticeship, and express your enthusiasm for the training and mentoring opportunities available.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. During the interview, practice clear and concise communication. Listen carefully to the interviewer's questions and respond thoughtfully, showcasing your interpersonal skills and ability to build relationships.
