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For Companies At a Glance
- Tasks: Build long-term customer relationships and support our Relationship Managers.
- Company: Join NatWest, a diverse financial services leader committed to your growth.
- Benefits: Enjoy a competitive salary, flexible working options, and generous holiday entitlement.
- Why this job: Kickstart your career with hands-on training and mentorship in a supportive environment.
- Qualifications: No specific qualifications needed; passion for learning and strong communication skills are key.
- Other info: Apprenticeship programme available for those with little or no experience.
Join us in October 2025 as an Apprentice in our Commercial & Institutional – Commercial Mid Market Team. We’ll provide all the technical training you’ll need to be successful in your role. You’ll complete the externally accredited Senior Financial Services Customer Advisor Level 3 apprenticeship programme, which will set you up with excellent career prospects.
Our people are the foundation that success is built on, so we’re passionate about supporting them too. We’ll support you in completing your programme and you’ll be part of our growing community of apprentices.
We thrive through diversity and value the variety of backgrounds, perspectives and opinions in the room – and if you value this too, there’s a place for you with us.
What you’ll do
- Liaising with customers and our prospective customers by being focused on building sustainable, long term relationships – always focusing on the customer experience and delivering positive customer outcomes.
- Carrying out telephone meetings with our customers to include service reviews and helping to protect them through fraud/security reviews. You will also attend and take part in face to face customer meetings from time to time.
- Supporting the management of our customer contact strategies, through diary planning and booking appointments for our Relationship Managers.
- Providing Relationship Managers with well researched briefs and information for their customer meetings.
- Contributing to the management of risk to ensure we always work within the Bank’s requirements.
- Learning and understanding how to follow a lending request from beginning to end and supporting with the management of the process.
What you’ll learn
Taking on an apprentice role could be a fantastic starting point or change for your career. You’ll receive support every step of the way, with guidance, training and mentoring to help you reach your full potential. Your line manager will set you up with goals and an individual learning plan, to help you complete professional qualifications or technical trainings.
Your learning journey will include:
- An understanding of how your organisation fits within the financial services industry.
- Knowledge of how the financial services’ legal and regulatory framework operates and how this applies to your role.
- Understanding and fulfilling your customers’ needs.
- Developing strong, effective relationships with your colleagues.
- Analysing and solving problems within regulatory guidelines and your company’s policies.
- Growth in your role and continuous improvement and development.
The skills you’ll need
We’re looking for people with a passion for learning and high levels of determination, motivation, and drive to succeed. You’ll have strong communication, stakeholder management and interpersonal skills with the ability to build, maintain and enhance relationships at all levels.
You’ll also need:
- The ability to maintain a strong customer focus.
- An innovative and creative mindset.
- Good problem solving skills and a proactive and inquisitive mindset, with the ability to challenge and offer solutions.
- An analytical, numerate, and logical skillset with the ability to adapt well to change.
- Good planning and organisational skills with the ability to prioritise and manage your time effectively.
What else you need to know
An Apprenticeship is a development programme. At NatWest we offer apprenticeship programmes for candidates who have little or no qualifications or experience in the subject of study. If you have substantial experience or qualifications in the apprenticeship subject, you may be overqualified and not meet the programme criteria. Please make sure you have checked the FAQs before applying to ensure you meet the requirements.
Eligibility
It would be ideal if you can provide evidence of your grade A-C or Level 4, Maths and English GCSE or equivalent results, but this is not necessary to start with us as an apprentice. If you didn’t manage to achieve the desired grades or cannot provide evidence of your qualifications, then we’ll support you during your apprenticeship.
How we’ll reward you
You’ll join on a competitive salary of £25,020. You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 25 days, plus bank holidays.
- A monthly contribution to your retirement fund.
To find out more about the benefits we offer, check out our rewards and benefits page. Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Relationship Management Apprentice employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Management Apprentice
✨Tip Number 1
Familiarise yourself with the financial services industry, especially the role of relationship management. Understanding how customer relationships are built and maintained will give you a solid foundation to discuss during interviews.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about various topics. This will help you articulate your thoughts clearly and confidently, which is crucial for liaising with customers.
✨Tip Number 3
Research common challenges faced in customer relationship management and think of innovative solutions. Being able to discuss these during your interview will demonstrate your proactive mindset and problem-solving abilities.
✨Tip Number 4
Network with current apprentices or professionals in the financial services sector. They can provide insights into the role and share their experiences, which can be invaluable when preparing for your application and interviews.
We think you need these skills to ace Relationship Management Apprentice
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Relationship Management Apprentice position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong CV: Your CV should clearly outline your education, any relevant experience, and skills that relate to customer service and relationship management. Use bullet points for clarity and ensure it is well-structured.
Write a Compelling Cover Letter: In your cover letter, express your passion for learning and your motivation to succeed in the financial services industry. Mention specific examples of how you've demonstrated strong communication and problem-solving skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at NatWest Group
✨Research the Company
Before your interview, take some time to learn about the company and its values. Understanding their commitment to diversity and customer focus will help you align your answers with what they are looking for.
✨Prepare for Customer-Focused Questions
Since the role involves building relationships and focusing on customer experience, be ready to discuss how you've handled customer interactions in the past. Think of examples that showcase your communication skills and ability to solve problems.
✨Show Your Passion for Learning
As an apprentice, demonstrating a genuine enthusiasm for learning and personal development is crucial. Be prepared to talk about your motivation to grow within the financial services industry and how you plan to make the most of the apprenticeship.
✨Practice Your Problem-Solving Skills
The role requires good problem-solving abilities, so consider preparing for situational questions where you might need to analyse a problem and propose a solution. This will show your proactive mindset and analytical skills.
