Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and develop a portfolio of commercial customers while driving sales and enhancing customer experience.
- Company: Join a dynamic team focused on supporting business growth in the financial sector.
- Benefits: Enjoy hybrid working, with flexibility to work remotely and collaborate in the office.
- Why this job: Be part of a role that values long-term relationships and offers opportunities for personal growth.
- Qualifications: A diploma in lending skills is required; previous commercial banking experience is essential.
- Other info: This position offers a chance to analyse complex financial information and present tailored solutions.
The predicted salary is between 36000 - 60000 £ per year.
Join us as a Relationship Director in Commercial Mid-Market. This role will see you managing and developing a portfolio of commercial customers, providing them with the right products and services for their financial needs. We'll look to you to drive sales activity to maximise new business, while managing your customer relationships to drive continuous improvement in the customer experience. You'll be valued for your long term thinking and commercial acumen as you help us support business growth and build lasting business relationships. Your time will be split between client meetings at their premises, collaborating with colleagues in the office (minimum one day a week, or as required), with the remainder working remotely.
What you'll do
- Show an entrepreneurial attitude while driving strong customer advocacy and creating additional value from new and existing customer relationships.
- Provide your customers with the right financial solutions for their needs through excellent customer service, increasing customer loyalty and satisfaction levels by exceeding expectations.
- Maintain and develop working relationships with key business and functional partners.
- Demonstrate effective use of tools for contact and strategy planning, identifying and meeting customer needs, and recording.
- Present pitches and papers to your customers.
- Analyse financial and other information to present complex, properly structured credit applications.
- Deliver targeted new lending while adhering to appropriate cost, risk, and capital disciplines and controls.
The skills you'll need
- A diploma in lending skills is mandatory, but if you don't currently hold one, the exam can be taken up to six months after starting work.
- Previous experience in commercial banking.
- Highly developed interpersonal, negotiation, and networking skills in a sales environment.
- Proven risk assessment experience with monitoring and control skills in a broad range of customer situations.
- Outstanding customer relationship skills.
- In-depth knowledge of credit processes and policy.
- An appreciation of macroeconomic and financial outlook with a strong understanding of commercial sector activity.
- Experience of analysing complex financial information and identifying and structuring appropriate solutions.
- Strong problem solving and analytical skills.
Hours: 35
Ways of Working: Hybrid
Relationship Director, Commercial Mid-Market | Derby, UK employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Director, Commercial Mid-Market | Derby, UK
✨Tip Number 1
Network actively within the commercial banking sector. Attend industry events, webinars, and local business meet-ups in Derby to connect with potential clients and colleagues. Building relationships in person can give you an edge when applying for this role.
✨Tip Number 2
Familiarise yourself with the latest trends in the commercial mid-market sector. Understanding current market dynamics and challenges will help you engage in meaningful conversations during interviews and demonstrate your knowledge of the industry.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlighting your achievements in driving sales and improving customer satisfaction will showcase your suitability for the Relationship Director role.
✨Tip Number 4
Practice your presentation skills, as you'll need to pitch financial solutions effectively. Consider mock presentations to friends or colleagues to refine your delivery and ensure you can communicate complex information clearly and confidently.
We think you need these skills to ace Relationship Director, Commercial Mid-Market | Derby, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in commercial banking and customer relationship management. Use specific examples that demonstrate your interpersonal, negotiation, and networking skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with the responsibilities of managing a portfolio of commercial customers and driving sales activity.
Showcase Relevant Skills: Emphasise your diploma in lending skills and any previous experience in risk assessment. Highlight your analytical skills and ability to present complex financial information clearly.
Prepare for Interviews: If invited for an interview, prepare to discuss your approach to building customer relationships and driving business growth. Be ready to provide examples of how you've exceeded customer expectations in the past.
How to prepare for a job interview at NatWest Group
✨Showcase Your Customer Relationship Skills
As a Relationship Director, your ability to build and maintain strong customer relationships is crucial. Prepare examples of how you've successfully managed client portfolios in the past, highlighting your interpersonal skills and customer advocacy.
✨Demonstrate Your Financial Acumen
Be ready to discuss your understanding of financial products and services. Familiarise yourself with the latest trends in commercial banking and be prepared to explain how you can provide tailored solutions to meet customer needs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and analytical skills. Think of specific scenarios where you've had to analyse complex financial information or navigate challenging customer situations, and be ready to share your thought process.
✨Exhibit Your Entrepreneurial Spirit
The role requires an entrepreneurial attitude, so come prepared to discuss how you've driven sales activity in previous roles. Share instances where you've identified new business opportunities and created additional value for customers.
