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- Tasks: Manage and develop a portfolio of commercial customers while driving sales and enhancing customer experience.
- Company: Join a dynamic team focused on supporting business growth and building lasting relationships.
- Benefits: Enjoy flexible remote work options and a collaborative office environment at least two days a week.
- Why this job: Be part of a role that values long-term thinking and offers opportunities for personal and professional growth.
- Qualifications: A diploma in lending skills is required, along with previous experience in commercial banking.
- Other info: You can take the lending skills exam within six months of starting.
The predicted salary is between 43200 - 72000 £ per year.
Join us as a Relationship Director in Commercial Mid-Market. This role will see you managing and developing a portfolio of commercial customers, providing them with the right products and services for their financial needs. We’ll look to you to drive sales activity to maximise new business, while managing your customer relationships to drive continuous improvement in the customer experience.
You’ll be valued for your long term thinking and commercial acumen as you help us support business growth and build lasting business relationships. Your time will be split between client meetings at their premises, collaborating with colleagues in the office, minimum two days a week, or as required, with the remainder working remotely within the region.
What you’ll do:
- Show an entrepreneurial attitude while driving strong customer advocacy and creating additional value from new and existing customer relationships.
- Provide your customers with the right financial solutions for their needs through excellent customer service.
- Increase customer loyalty and satisfaction levels by exceeding expectations and going the extra mile.
- Maintain and develop working relationships with key business and functional partners.
- Demonstrate effective use of tools for contact and strategy planning, identifying and meeting customer needs and recording.
- Present pitches and papers to your customers.
- Analyse financial and other information to present complex, properly structured credit applications.
- Deliver targeted new lending while adhering to appropriate cost, risk and capital disciplines and controls.
The skills you’ll need:
- A diploma in lending skills is mandatory, but if you don’t currently hold one, the exam can be taken up to six months after starting work.
- Previous experience in commercial banking.
- Highly developed interpersonal, negotiation and networking skills in a sales environment.
- Proven risk assessment experience with monitoring and control skills in a broad range of customer situations.
- Outstanding customer relationship skills.
- In-depth knowledge of credit processes and policy.
- An appreciation of macroeconomic and financial outlook with a strong understanding of commercial sector activity.
- Experience of analysing complex financial information and identifying and structuring appropriate solutions.
- Strong problem solving and analytical skills.
Relationship Director, Commercial Mid-Market employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Director, Commercial Mid-Market
✨Tip Number 1
Network with professionals in the commercial banking sector. Attend industry events or webinars where you can meet potential colleagues and clients. Building relationships now can give you an edge when applying for the Relationship Director position.
✨Tip Number 2
Familiarise yourself with the latest trends in the commercial mid-market sector. Understanding current market dynamics will help you engage in meaningful conversations during interviews and demonstrate your knowledge of the industry.
✨Tip Number 3
Prepare to showcase your interpersonal and negotiation skills through role-play scenarios. Practising how to handle customer objections or present financial solutions can help you feel more confident during the interview process.
✨Tip Number 4
Research StudySmarter’s values and mission. Aligning your personal experiences and professional goals with our company culture can make a strong impression and show that you’re genuinely interested in being part of our team.
We think you need these skills to ace Relationship Director, Commercial Mid-Market
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in commercial banking and customer relationship management. Use specific examples that demonstrate your skills in sales, negotiation, and problem-solving.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the company's needs. Mention your entrepreneurial attitude and provide examples of how you've driven customer advocacy in previous roles.
Showcase Relevant Skills: Emphasise your interpersonal and networking skills, as well as your understanding of credit processes. Provide concrete examples of how you've successfully analysed financial information and structured solutions for clients.
Proofread and Edit: Before submitting your application, carefully proofread your documents to eliminate any errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at NatWest Group
✨Showcase Your Relationship Management Skills
Be prepared to discuss your previous experiences in managing customer relationships. Highlight specific examples where you successfully developed long-term partnerships and how you exceeded customer expectations.
✨Demonstrate Your Commercial Acumen
Familiarise yourself with the current trends in the commercial banking sector. Be ready to discuss how these trends can impact your potential customers and how you can leverage them to provide tailored financial solutions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and risk assessment skills. Prepare scenarios where you had to analyse complex financial information and present structured solutions to clients.
✨Exhibit Your Entrepreneurial Spirit
Convey your entrepreneurial attitude during the interview. Share instances where you took initiative to drive sales or improve customer advocacy, demonstrating your proactive approach to business growth.
