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- Tasks: Manage and develop a portfolio of commercial customers while driving sales and enhancing customer experience.
- Company: Join NatWest Group, a leading bank committed to supporting business growth and innovation.
- Benefits: Enjoy flexible working options, including hybrid work and a supportive environment for personal growth.
- Why this job: Be part of a dynamic team that values long-term relationships and entrepreneurial spirit in banking.
- Qualifications: A diploma in lending skills is required; previous commercial banking experience is a plus.
- Other info: This role offers entry-level opportunities with full-time employment in business development and sales.
The predicted salary is between 36000 - 60000 £ per year.
Join us as a Relationship Director in Commercial Mid-Market. This role will see you managing and developing a portfolio of commercial customers, providing them with the right products and services for their financial needs. We’ll look to you to drive sales activity to maximise new business, while managing your customer relationships to drive continuous improvement in the customer experience.
You’ll be valued for your long term thinking and commercial acumen as you help us support business growth and build lasting business relationships. Your time will be split between client meetings at their premises, collaborating with colleagues in the office, minimum two days a week, or as required, with the remainder working remotely within the region.
What you’ll do:
- Show an entrepreneurial attitude while driving strong customer advocacy and creating additional value from new and existing customer relationships.
- Provide your customers with the right financial solutions for their needs through excellent customer service.
- Increase customer loyalty and satisfaction levels by exceeding expectations and going the extra mile.
- Maintain and develop working relationships with key business and functional partners.
- Demonstrate effective use of tools for contact and strategy planning, identifying and meeting customer needs and recording.
- Present pitches and papers to your customers.
- Analyse financial and other information to present complex, properly structured credit applications.
- Deliver targeted new lending while adhering to appropriate cost, risk and capital disciplines and controls.
The skills you’ll need:
- A diploma in lending skills is mandatory but if you don’t currently hold one, the exam can be taken up to six months after starting work.
- Previous experience in commercial banking.
- Highly developed interpersonal, negotiation and networking skills in a sales environment.
- Proven risk assessment experience with monitoring and control skills in a broad range of customer situations.
- Outstanding customer relationship skills.
- In-depth knowledge of credit processes and policy.
- An appreciation of macroeconomic and financial outlook with a strong understanding of commercial sector activity.
- Experience of analysing complex financial information and identifying and structuring appropriate solutions.
- Strong problem solving and analytical skills.
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Director, Commercial Mid-Market
✨Tip Number 1
Network with professionals in the banking and commercial sectors. Attend industry events or join relevant online forums to connect with potential colleagues or mentors who can provide insights into the role and company culture.
✨Tip Number 2
Familiarise yourself with NatWest Group's values and recent initiatives. Understanding their approach to customer relationships and business growth will help you align your discussions during interviews with their goals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your entrepreneurial attitude and any innovative solutions you've implemented to meet customer needs.
✨Tip Number 4
Stay updated on current macroeconomic trends and their impact on the commercial banking sector. Being able to discuss these topics intelligently will demonstrate your analytical skills and understanding of the market.
We think you need these skills to ace Relationship Director, Commercial Mid-Market
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in commercial banking and customer relationship management. Use specific examples that demonstrate your skills in driving sales and managing client portfolios.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your entrepreneurial attitude and how your previous experiences align with the responsibilities of the Relationship Director position.
Showcase Relevant Skills: Emphasise your interpersonal, negotiation, and analytical skills in both your CV and cover letter. Provide examples of how you've successfully managed customer relationships and delivered financial solutions in the past.
Prepare for Potential Questions: Anticipate questions related to your understanding of credit processes, risk assessment, and macroeconomic factors. Be ready to discuss how you would approach building and maintaining customer relationships in this role.
How to prepare for a job interview at NatWest Group
✨Showcase Your Relationship Management Skills
As a Relationship Director, your ability to manage and develop customer relationships is crucial. Be prepared to discuss specific examples of how you've successfully built and maintained client relationships in the past.
✨Demonstrate Your Commercial Acumen
Highlight your understanding of the commercial banking sector and your experience with financial products. Be ready to analyse a case study or scenario during the interview to showcase your problem-solving skills and financial knowledge.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle complex customer situations. Prepare to discuss how you would approach various scenarios, such as managing a dissatisfied client or structuring a credit application.
✨Exhibit Your Entrepreneurial Spirit
The role requires an entrepreneurial attitude. Share examples of how you've identified new business opportunities or driven sales activity in previous roles, demonstrating your proactive approach to customer advocacy.