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- Tasks: Manage and develop a portfolio of commercial customers while driving sales and enhancing customer experience.
- Company: Join a dynamic team focused on supporting business growth and building lasting relationships.
- Benefits: Enjoy remote work flexibility, collaborative office days, and opportunities for professional development.
- Why this job: Be part of a role that values long-term thinking and entrepreneurial spirit in a supportive culture.
- Qualifications: A diploma in lending skills is required; previous commercial banking experience is essential.
- Other info: You can take the lending exam within six months of starting if you don't have it yet.
The predicted salary is between 43200 - 72000 £ per year.
Join us as a Relationship Director in Commercial Mid-Market. This role will see you managing and developing a portfolio of commercial customers, providing them with the right products and services for their financial needs. We’ll look to you to drive sales activity to maximise new business, while managing your customer relationships to drive continuous improvement in the customer experience.
You’ll be valued for your long term thinking and commercial acumen as you help us support business growth and build lasting business relationships. Your time will be split between client meetings at their premises, collaborating with colleagues in the office, minimum two days a week, or as required, with the remainder working remotely.
What you’ll do:
- Show an entrepreneurial attitude while driving strong customer advocacy and creating additional value from new and existing customer relationships.
- Provide your customers with the right financial solutions for their needs through excellent customer service.
- Increase customer loyalty and satisfaction levels by exceeding expectations and going the extra mile.
- Maintain and develop working relationships with key business and functional partners.
- Demonstrate effective use of tools for contact and strategy planning, identifying and meeting customer needs and recording.
- Present pitches and papers to your customers.
- Analyse financial and other information to present complex, properly structured credit applications.
- Deliver targeted new lending while adhering to appropriate cost, risk and capital disciplines and controls.
The skills you’ll need:
- A diploma in lending skills is mandatory, but if you don’t currently hold one, the exam can be taken up to six months after starting work.
- Previous experience in commercial banking.
- Highly developed interpersonal, negotiation and networking skills in a sales environment.
- Proven risk assessment experience with monitoring and control skills in a broad range of customer situations.
- Outstanding customer relationship skills.
- In-depth knowledge of credit processes and policy.
- An appreciation of macroeconomic and financial outlook with a strong understanding of commercial sector activity.
- Experience of analysing complex financial information and identifying and structuring appropriate solutions.
- Strong problem solving and analytical skills.
Relationship Director, Commercial Mid-Market employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Director, Commercial Mid-Market
✨Tip Number 1
Network with professionals in the commercial banking sector. Attend industry events or join relevant online forums to connect with others who can provide insights into the role and potentially refer you to opportunities at StudySmarter.
✨Tip Number 2
Familiarise yourself with the latest trends in commercial banking and financial services. Being knowledgeable about current market conditions and customer needs will help you stand out during interviews and discussions.
✨Tip Number 3
Prepare to demonstrate your interpersonal and negotiation skills through role-playing scenarios. Practising how to handle various customer situations can showcase your ability to build relationships and drive sales effectively.
✨Tip Number 4
Research StudySmarter’s values and mission. Understanding our company culture and aligning your personal values with ours can help you articulate why you would be a great fit for the Relationship Director role.
We think you need these skills to ace Relationship Director, Commercial Mid-Market
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in commercial banking and customer relationship management. Use specific examples that demonstrate your skills in sales, negotiation, and problem-solving.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your entrepreneurial attitude and how you can drive customer advocacy and satisfaction. Be sure to mention your diploma in lending skills or your plan to obtain it.
Showcase Relevant Skills: Emphasise your interpersonal, negotiation, and networking skills in your application. Provide examples of how you've successfully managed customer relationships and delivered financial solutions in previous roles.
Prepare for Interviews: If invited for an interview, be ready to discuss your understanding of credit processes and macroeconomic factors affecting the commercial sector. Prepare to analyse a sample financial situation and present your structured solution.
How to prepare for a job interview at NatWest Group
✨Showcase Your Relationship Management Skills
As a Relationship Director, your ability to manage and develop customer relationships is crucial. Prepare examples of how you've successfully built long-term relationships in previous roles, highlighting your interpersonal skills and customer advocacy.
✨Demonstrate Your Commercial Acumen
Be ready to discuss your understanding of the commercial banking landscape. Familiarise yourself with current market trends and be prepared to explain how they impact customer needs and your approach to providing financial solutions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and analytical skills. Think of specific scenarios where you had to analyse complex financial information or navigate challenging customer situations, and be ready to share your thought process and outcomes.
✨Highlight Your Sales Experience
Since driving sales activity is a key part of the role, prepare to discuss your previous sales achievements. Use metrics to quantify your success and demonstrate how you can contribute to maximising new business opportunities.
