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For Companies At a Glance
- Tasks: Manage and develop a portfolio of commercial customers while driving sales and enhancing customer experience.
- Company: Join a dynamic team focused on supporting business growth and building lasting relationships.
- Benefits: Enjoy remote work flexibility and collaborative office days with a supportive team environment.
- Why this job: This role offers the chance to make a real impact through excellent customer service and innovative solutions.
- Qualifications: A diploma in lending skills is required; previous commercial banking experience is a must.
- Other info: Opportunity to take the lending exam within six months of starting.
The predicted salary is between 43200 - 72000 £ per year.
Join us as a Relationship Director in Commercial Mid-Market
- This role will see you managing and developing a portfolio of commercial customers, providing them with the right products and services for their financial needs
- We’ll look to you to drive sales activity to maximise new business, while managing your customer relationships to drive continuous improvement in the customer experience
- You\’ll be valued for your long term thinking and commercial acumen as you help us support business growth and build lasting business relationships
- Your time will be split between client meetings at their premises, collaborating with colleagues in the office, minimum one day a week, or as required, with the remainder working remotely
What you\’ll do
We’re looking for someone to show an entrepreneurial attitude while driving strong customer advocacy and creating additional value from new and existing customer relationships. Through excellent customer service, you’ll provide your customers with the right financial solutions for their needs and will increase customer loyalty and satisfaction levels by exceeding expectations and going the extra mile.
You’ll also be:
- Maintaining and developing working relationships with key business and functional partners
- Demonstrating an effective use of tools for contact and strategy planning, identifying and meeting customer needs and recording
- Presenting pitches and papers to your customers
- Analysing financial and other information to present complex, properly structured credit applications
- Delivering targeted new lending while adhering to appropriate cost, risk and capital disciplines and controls
The skills you\’ll need
In this role, a diploma in lending skills is mandatory but if you don’t currently hold one, the exam can be taken up to six months after starting work. Additionally, you’ll need previous experience in commercial banking. Highly developed interpersonal, negotiation and networking skills in a sales environment are a plus, as is proven risk assessment experience with monitoring and control skills in a broad range of customer situations.
You’ll also be expected to have:
- Outstanding customer relationship skills
- In-depth knowledge of credit processes and policy
- An appreciation of macroeconomic and financial outlook with a strong understanding of commercial sector activity
- Experience of analysing complex financial information and identifying and structuring appropriate solutions
- Strong problem solving and analytical skills
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Relationship Director, Commercial Mid-Market employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Director, Commercial Mid-Market
✨Tip Number 1
Make sure to showcase your entrepreneurial attitude during interviews. Highlight specific examples where you've driven customer advocacy and created value in previous roles, as this aligns perfectly with what we're looking for.
✨Tip Number 2
Familiarize yourself with the latest trends in commercial banking and macroeconomic factors that affect the industry. This knowledge will help you demonstrate your understanding of the commercial sector during discussions with us.
✨Tip Number 3
Prepare to discuss your experience with credit processes and risk assessment. Be ready to provide examples of how you've successfully navigated complex financial situations and structured solutions for clients.
✨Tip Number 4
Network with professionals in the commercial banking sector before applying. Building relationships can give you insights into the role and may even lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace Relationship Director, Commercial Mid-Market
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in commercial banking and showcases your interpersonal, negotiation, and networking skills. Use specific examples that demonstrate your ability to manage customer relationships and drive sales.
Craft a Compelling Cover Letter: In your cover letter, express your entrepreneurial attitude and how you plan to exceed customer expectations. Mention your understanding of credit processes and your experience with financial analysis, as these are crucial for the role.
Showcase Relevant Skills: Emphasize your problem-solving and analytical skills in your application. Provide examples of how you've successfully structured credit applications or developed customer solutions in previous roles.
Research the Company: Familiarize yourself with the company's values and mission. Understanding their approach to customer service and business growth will help you align your application with what they are looking for in a Relationship Director.
How to prepare for a job interview at NatWest Group
✨Show Your Entrepreneurial Spirit
Demonstrate your entrepreneurial attitude by sharing examples of how you've driven customer advocacy and created value in previous roles. Highlight specific instances where you exceeded customer expectations.
✨Prepare for Financial Analysis Questions
Since the role involves analyzing complex financial information, be ready to discuss your experience with credit processes and how you've structured solutions in the past. Bring examples that showcase your analytical skills.
✨Highlight Relationship Management Skills
Emphasize your outstanding customer relationship skills. Prepare to discuss how you've maintained and developed working relationships with key partners and how this has positively impacted business outcomes.
✨Understand the Commercial Sector
Familiarize yourself with the current macroeconomic and financial outlook, especially as it pertains to the commercial sector. Be prepared to discuss how these factors influence customer needs and lending strategies.
