At a Glance
- Tasks: Respond to incidents and drive rapid recovery for debit card processes.
- Company: Join a leading banking institution focused on innovation and service continuity.
- Benefits: Competitive salary, career advancement, and a collaborative work environment.
- Other info: Dynamic role with opportunities for continuous learning and improvement.
- Why this job: Make a real impact on customer services while honing your analytical skills.
- Qualifications: Strong analytical skills and experience in Agile or DevOps environments.
The predicted salary is between 40000 - 50000 £ per year.
Join us as a Production Analyst, Everyday Banking. This is an opportunity to play a key role in responding to incidents, diagnosing complex issues, and driving rapid recovery to ensure service continuity across core debit card processes. We’ll look to you to deliver a complex and critical production management within the Everyday Banking Debit Cards team, supporting critical debit card processing services that operate at scale and directly impact customers. Hone your existing analytical skills and advance your career in this exciting, fast-paced role.
What you'll do
- As a Production Analyst, you’ll work across a hybrid estate combining core mainframe technologies such as CICS, COBOL, DB2 and JCL with modern Java microservices running on Pivotal Cloud Foundry, CICS Liberty and Kafka.
- It’s a highly collaborative role, with the team operating an on-call support rota. Participation in the rota is highly desirable, providing the opportunity to support live services and respond to priority incidents outside standard business hours.
- You’ll be working closely with platform and domain stakeholders to ensure the robustness and resilience of the platform.
- You’ll also work with feature teams to understand the upcoming changes and prevent potential issues occurring.
- Your role will also involve collaborating with product development and feature teams to understand the upcoming product, enabling continuous integration and continuous deployment to occur.
- Regularly attending the feature teams’ refinement and planning sessions.
- Identifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback.
- Building a culture of continuous improvement to reinforce the robustness of the domain, with a focus on automation, scalability, continuous integration and continuous delivery.
The skills you’ll need
- We’re looking for someone with strong analytical and problem-solving skills, who can maintain a calm and structured approach during incidents, along with confidence working across complex systems and a willingness to learn and adapt in new or unfamiliar areas.
- You’ll have a collaborative mindset, with the ability to work effectively with multiple teams under pressure, coupled with a genuine desire to learn, improve, and contribute to reliable services that customers depend on every day.
- Along with this, you’ll bring experience of working in an Agile or DevOps environment with continuous delivery and continuous integration.
- We’re also looking for knowledge and experience of industry standard toolsets and processes.
- Knowledge and experience of using operational principles.
- A very capable communicator with the ability to communicate complex technical concepts clearly to your peers and management level colleagues.
- Good collaboration and stakeholder management skills.
Production Analyst, Everyday Banking employer: NatWest Group
As a Production Analyst in Everyday Banking, you will thrive in a dynamic and supportive environment that prioritises employee growth and collaboration. Our culture fosters continuous improvement and innovation, providing you with the opportunity to enhance your analytical skills while working with cutting-edge technologies. With a strong focus on work-life balance and a commitment to service excellence, we ensure that our employees feel valued and empowered to make a meaningful impact on our customers' experiences.
