At a Glance
- Tasks: Own the digital journey and enhance customer experience through innovative digital features.
- Company: Join a forward-thinking company focused on digital transformation.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous improvement and innovation.
- Why this job: Make a real impact on customer journeys in a dynamic digital environment.
- Qualifications: Experience in SEPA, FX & IP, with a background in Agile teams.
The predicted salary is between 55000 - 65000 £ per year.
Join us as a Product Owner for SEPA, FX & IP. We’re looking for someone to support senior management in driving the development of our digital channels’ priorities and investment needs. You’ll be putting the customer at the heart of our digital channel plans and constantly improving their digital journey. This is an opportunity to oversee the service delivery of our digital channel set, making sure all aspects of our digital customer journey deliver an exceptional customer experience. You'll work from home some of the time, but you'll also spend a significant amount of time working from the London or Manchester office.
What you'll do:
- Own the digital journey, driving aspects like performance management, service proposition and customer experience.
- Set the vision for a whole host of digital features, ensuring we create a world-class digital experience for our customers.
- Take ownership of the digital roadmap and the definition, management and prioritisation of the digital backlog.
- Work with stakeholders and deliver on KPI’s to inform and monitor the digital customer experience.
- Ensure continuous improvements in financial spend are within agreed budgets.
- Identify, manage and escalate conduct risk to deliver key customer outcomes.
The skills you'll need:
- Strong knowledge of SEPA, Transactional Foreign Exchange (FX) & International Payments (IP), along with previous experience of working in a Scrum or Agile team.
- Ability to innovate, partner and collaborate with customers and colleagues to implement the best digital experience for our customers.
- A successful track record of digital delivery and operations along with digital channel management and human centred design experience.
- Good understanding of the SEPA, FX and IP customer journey, the gaps within it and the strategic and regulatory roadmap for the product set.
- An understanding of the needs of business customers and how we can serve them digitally.
- A passion for customer centric design.
- Familiarity with digital product management techniques, such as Lean start-up.
Product Owner for SEPA, FX & IP employer: NatWest Group
As a Product Owner for SEPA, FX & IP, you will thrive in a dynamic work environment that prioritises innovation and customer-centric design. With the flexibility of remote work combined with the collaborative atmosphere of our London and Manchester offices, we offer a culture that fosters professional growth and encourages continuous improvement. Join us to be part of a team that values your contributions and is committed to delivering exceptional digital experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner for SEPA, FX & IP
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its digital channels. Understand their products, especially SEPA, FX, and IP, and think about how you can enhance their customer journey. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially in terms of digital delivery and customer-centric design. Keep it concise and impactful – you want to leave them wanting to know more about you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team and contributing to an exceptional digital experience for our customers.
We think you need these skills to ace Product Owner for SEPA, FX & IP
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Product Owner for SEPA, FX & IP. Highlight your experience with digital channels and customer journeys, and don’t forget to mention any relevant skills in Agile or Scrum.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer-centric design and how your background aligns with our vision for a world-class digital experience.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to drive digital delivery and improve customer experiences. Numbers and metrics can really make your application stand out!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at NatWest Group
✨Know Your Digital Journey
Make sure you understand the SEPA, FX, and IP customer journeys inside out. Be ready to discuss specific gaps you've identified and how you would address them. This shows that you’re not just familiar with the products but also passionate about enhancing the customer experience.
✨Showcase Your Agile Experience
Since this role requires experience in Scrum or Agile teams, come prepared with examples of how you've successfully worked in these environments. Highlight your contributions to digital delivery and operations, and how you’ve collaborated with stakeholders to achieve KPIs.
✨Demonstrate Customer-Centric Design
Prepare to talk about your approach to human-centred design. Share specific instances where you’ve implemented customer feedback into digital features or services. This will illustrate your commitment to putting the customer at the heart of everything you do.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific challenges related to digital channel management. Think through potential scenarios involving budget constraints or conduct risk management, and be ready to explain your thought process and decision-making strategies.
