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For Companies At a Glance
- Tasks: Manage and develop a portfolio of commercial customers while driving sales and enhancing customer experience.
- Company: Join a dynamic financial institution focused on growth and lasting relationships.
- Benefits: Gain a professional qualification and enjoy flexible working arrangements.
- Why this job: Make a real impact by providing tailored financial solutions to businesses.
- Qualifications: Experience in commercial banking and strong interpersonal skills are essential.
- Other info: Opportunity for career growth with support for professional development.
The predicted salary is between 36000 - 60000 £ per year.
Join us as a Relationship Director in Commercial Mid-Market. This role will see you managing and developing a portfolio of commercial customers, providing them with the right products and services for their financial needs. You’ll drive sales activity to maximise new business while managing your customer relationships to drive continuous improvement in the customer experience. You’ll be valued for your long term thinking and commercial acumen as you help us support business growth and build lasting business relationships. Your time will be split between client meetings at their premises, collaborating with colleagues in our Poole office (minimum two days a week, or as required), with the remainder working remotely.
We’re looking for someone to show an entrepreneurial attitude while driving strong customer advocacy and creating additional value from new and existing customer relationships. Through excellent customer service, you’ll provide your customers with the right financial solutions for their needs and will increase customer loyalty and satisfaction levels by exceeding expectations and going the extra mile.
- Maintaining and developing working relationships with key business and functional partners
- Demonstrating an effective use of tools for contact and strategy planning, identifying and meeting customer needs and recording
- Presenting pitches and papers to your customers
- Analysing financial and other information to present complex, properly structured credit applications
- Delivering targeted new lending while adhering to appropriate cost, risk and capital disciplines and controls
To thrive in this role, you’ll need prior experience in commercial banking with in-depth knowledge of credit processes and policy. Highly developed interpersonal, negotiation and networking skills in a sales environment are a plus, as is proven risk assessment experience with monitoring and control skills in a broad range of customer situations.
You’ll also be expected to have:
- Outstanding customer relationship skills
- An appreciation of macroeconomic and financial outlook with a strong understanding of commercial sector activity
- Experience of analysing complex financial information and identifying and structuring appropriate solutions
- Strong problem solving and analytical skills
Achieving a Diploma in Lending Skills is just one of the ways we’ll help you to thrive in your role. A Diploma in Lending Skills is a professional qualification awarded by the Chartered Institute of Bankers that’s widely recognised across our industry, and designed to equip you with the knowledge, understanding and skills relating to the commercial lending environment in our digital age. With 18 months to complete your studies, you’ll have the ability to tailor a journey to your own individual learning needs too, which will combine self-study in the form of workbooks and e-learning, and workshops.
Relationship Director, Commercial Mid-Market in Poole employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Director, Commercial Mid-Market in Poole
✨Tip Number 1
Network like a pro! Get out there and connect with people in the commercial banking sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised!
✨Tip Number 2
Practice your pitch! You’ll need to present yourself confidently, so rehearse how you’d explain your experience and what you can bring to the table. Tailor your pitch to highlight your customer relationship skills and commercial acumen, just like we do at StudySmarter.
✨Tip Number 3
Research is key! Before any interview, dive deep into the company’s values, recent news, and their approach to customer service. This will not only help you tailor your answers but also show that you’re genuinely interested in the role and the company.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, send a quick thank-you email. It’s a simple way to keep the conversation going and remind them of your enthusiasm for the role. Plus, it shows you’re proactive, which is always a plus in our book!
We think you need these skills to ace Relationship Director, Commercial Mid-Market in Poole
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Relationship Director role. Highlight your commercial banking experience and any relevant achievements that showcase your ability to manage customer relationships effectively.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've driven sales activity and improved customer experiences in previous positions. This is your chance to show off your personality!
Showcase Your Analytical Skills: Since the role involves analysing complex financial information, make sure to mention any relevant experience you have in this area. We want to see how you’ve successfully structured solutions for customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at NatWest Group
✨Know Your Numbers
Before the interview, brush up on your financial knowledge. Be prepared to discuss key metrics and trends in the commercial banking sector. This will show that you understand the market and can provide valuable insights to potential clients.
✨Showcase Your Relationship Skills
Think of specific examples where you've successfully built and maintained customer relationships. Highlight how you exceeded expectations and created value for your clients. This will demonstrate your ability to drive customer advocacy and loyalty.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving and analytical skills. Prepare scenarios where you had to analyse complex financial information or navigate challenging customer situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Entrepreneurial Spirit
Be ready to discuss how you've taken initiative in previous roles. Share examples of how you've identified new business opportunities or improved processes. This will align with the entrepreneurial attitude they're looking for in a Relationship Director.
