At a Glance
- Tasks: Support SME customers and assist Relationship Managers in building strong, long-term relationships.
- Company: Join a diverse team at a leading bank focused on customer success.
- Benefits: Hybrid working, professional development, and a recognised qualification in Lending Skills.
- Other info: Opportunity for continuous learning and career growth in the commercial banking sector.
- Why this job: Make a meaningful impact while developing your banking expertise in a supportive environment.
- Qualifications: Passion for customer service, teamwork, and strong organisational skills.
The predicted salary is between 27000 - 33000 £ per year.
Join us as an Assistant Relationship Manager in Commercial Mid-Market. This is a key role in our Relationship Management team, supporting SME customers to achieve their ambitions. You’ll have a unique opportunity to live our purpose every day and make a meaningful impact through your work. We thrive through diversity and value the variety of backgrounds, perspectives and opinions in the room – and if you value this too, there’s a place for you with us. Although some of your time may be spent working from home, you’ll also spend two days each week, or as required, working from our Poole hub to collaborate and connect with your colleagues.
In this crucial role, you’ll be assisting Relationship Managers and collaborating with your team to support SME customers, building sustainable, long-term relationships by contributing to intelligent risk taking and delivery of good customer outcomes. You’ll be contributing to a strong risk management culture, making sure we operate within established governance and processes. Building a network within the bank and maintaining strong working relationships with key stakeholders across end-to-end lending journey and product partners, you’ll also be collaborating with internal and external stakeholders to progress the lending pipeline.
You’ll also be:
- Carrying out meetings with our Commercial customers, helping to protect them through fraudulent and security reviews.
- Providing Relationship Managers with well researched briefs and information for their customer meetings.
- Supporting the management of our customer contact strategies, through diary planning and booking appointments for our Relationship Managers.
- Building your banking experience by learning about systems, processes and customer products as well as developing your awareness of the Commercial Banking market.
- Contributing to an inclusive and learning focussed culture which includes spending time on your own continuous professional development.
To thrive in this role, you’ll need the ability to collaborate and support the development of positive customer relationships through credibility, trust, and an unwavering focus on doing the right thing. You’ll also need:
- A passion for excellent customer service.
- The ability to work as a part of the team.
- The ability to meet changing priorities with good organisational skills.
- Good numeracy skills with a strong eye for detail.
- Good communication and digital literacy skills.
Achieving a Certificate in Lending Skills is just one of the ways we’ll help you to thrive in your role as an Assistant Relationship Manager. A Certificate in Lending Skills is a professional qualification awarded by the Chartered Institute of Bankers that’s widely recognised across our industry, and designed to equip you with the knowledge, understanding and skills relating to the commercial lending environment in our digital age. With 18 months to complete your studies, you’ll have the ability to tailor a journey to your own individual learning needs too, which will combine self-study in the form of workbooks and e-learning, and workshops.
Hours: 35
Job Posting Closing Date: 17/08/2026
Ways of Working: Hybrid
Assistant Relationship Manager, Commercial Mid-Market in Poole employer: NatWest Group
Coutts & Co is an exceptional employer, offering a unique opportunity to join a leading Private Banking and Wealth Management firm during a pivotal growth phase. With a collaborative work culture that prioritises professional development, employees are encouraged to influence strategic decisions while receiving support from senior leaders. The role of Managing Legal Counsel not only provides a platform for impactful legal work but also fosters an environment where innovation and efficiency are valued, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Relationship Manager, Commercial Mid-Market in Poole
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like NatWest Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Assistant Relationship Manager, Commercial Mid-Market in Poole
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to NatWest Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on NatWest Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at NatWest Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with NatWest Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at NatWest Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former NatWest Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
