At a Glance
- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join a leading bank with a commitment to customer service and development.
- Benefits: Competitive salary, generous holiday entitlement, and flexible lifestyle benefits.
- Other info: Comprehensive training and ongoing support for career growth.
- Why this job: Make a real difference in customers' lives while developing your career in banking.
- Qualifications: Motivated individuals with strong communication skills and a passion for customer service.
The predicted salary is between 27090 - 27090 £ per year.
Join us as a Customer Service, Personal Banker in Plymouth. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We look to you to proactively find ways to continually enhance our customer banking experience. We will support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skills with full training. The position involves regular travel to our hubs in Looe, Launceston, and Saltash. This role is offered for a period of six months.
As the first point of contact in our branches, customers will be at the very heart of your role. You will be committed to providing outstanding service in every interaction, working with high levels of accuracy to provide each customer with a seamless and positive experience.
Day-to-day, you’ll be:
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers understand different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products and collaborating with other teams to provide a seamless customer experience.
To be successful you’ll need to be motivated, driven to develop your career, and have a customer‑centric approach to your work. Strong communication skills are a must, as you will highlight the benefits of our products and procedures in a clear and easy‑to‑understand manner.
A passion for customer service and strong attention to detail. The ability to thrive under pressure and determine continuously to improve service for our customers while meeting personal and branch goals. Strong interpersonal skills and the ability to work well as part of a team. The commitment to develop new skills and responsibilities.
You’ll join us on a competitive starting salary of £27,090, pro‑rata for the hours you work. You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro‑rata for hours worked.
- A monthly contribution to your retirement fund.
You’ll need to be flexible in terms of the hours you work, typically during branch opening hours between 9 am and 5 pm, Monday to Friday and rotational Saturdays, including some bank holidays.
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills and confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities.
Customer Service - Personal Banker (6 months) in Plymouth employer: NatWest Group
Join NatWest Group in Plymouth as a Customer Service Personal Banker, where you will be at the forefront of enhancing customer experiences while receiving comprehensive training and support to achieve a Foundation Certificate in Responsible Banking. With a competitive salary, generous holiday entitlement, and a flexible rewards programme, we foster a collaborative work culture that prioritises employee growth and development, making it an excellent place for those passionate about customer service and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Personal Banker (6 months) in Plymouth
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like NatWest Group.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like NatWest Group might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Customer Service - Personal Banker (6 months) in Plymouth
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at NatWest Group will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at NatWest Group. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give NatWest Group confidence in your short-term commitment to the role.
How to prepare for a job interview at NatWest Group
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with NatWest Group.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure NatWest Group that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
