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For Companies At a Glance
- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join a leading bank with a strong commitment to customer service.
- Benefits: Competitive salary, flexible rewards, generous holiday entitlement, and retirement contributions.
- Other info: Comprehensive training programme with ongoing support and career advancement opportunities.
- Why this job: Make a real difference in customers' lives while developing your career in banking.
- Qualifications: Passion for customer service, strong communication skills, and a team-oriented mindset.
The predicted salary is between 20808 - 31212 £ per year.
Join us as a Customer Service, Personal Banker in Plymouth. You'll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We'll look to you to proactively find ways to continually enhance our customer banking experience. We'll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training. This is a part-time position, 16 hours per week.
What you'll do
- As the first point of contact in our branches, customers will be at the very heart of your role, so you'll be committed to providing outstanding service in every interaction.
- You'll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
The skills you'll need
- To be successful in this role you'll need to be motivated and driven to develop your career and have a customer centric approach to your work.
- Strong communication skills are a must, as you'll need to highlight the benefits of our products and procedures to our customers in a way that's easy to understand.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
How we'll reward you
You'll join us on a competitive salary starting of £26,010, pro rata for the hours you work. You'll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern
You're joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You'll need to be flexible in terms of the hours you work, typically you'll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and this will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you'll gain a range of new skills, and the confidence to use them. You'll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service in Plymouth employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service in Plymouth
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers daily, role-play common scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining us and ready to take that next step in your career.
We think you need these skills to ace Customer Service in Plymouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service role. We want to see how you can enhance our customers' banking experience!
Show Your Passion: Let your enthusiasm for customer service shine through! Share examples of how you've gone above and beyond for customers in the past, as this is key to thriving in our team.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication reflects that strong interpersonal skill we’re looking for.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with StudySmarter.
How to prepare for a job interview at NatWest Group
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes a great customer experience and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role but genuinely passionate about providing outstanding service.
✨Research the Company
Take some time to learn about the company’s values, mission, and the specific services they offer. Being able to discuss how your personal values align with theirs can really set you apart. Plus, it shows you’re serious about wanting to be part of their team.
✨Prepare for Common Questions
Think about common interview questions related to customer service, such as how you handle difficult customers or how you ensure accuracy in your work. Practising your responses will help you feel more confident and articulate during the interview.
✨Show Your Team Spirit
Since teamwork is key in this role, be prepared to discuss how you’ve successfully worked in teams before. Share specific examples of how you contributed to team goals and supported your colleagues, as this will highlight your interpersonal skills and commitment to collaboration.