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For Companies At a Glance
- Tasks: Support customers in achieving their financial goals through outstanding service and proactive conversations.
- Company: Join a leading bank with a commitment to customer satisfaction and community support.
- Benefits: Competitive salary, generous holiday entitlement, flexible rewards programme, and retirement contributions.
- Why this job: Make a real difference in people's lives while developing valuable skills and gaining qualifications.
- Qualifications: Passion for customer service, strong attention to detail, and a valid driving licence.
- Other info: Comprehensive training provided, with excellent career growth opportunities in a supportive team environment.
The predicted salary is between 26010 - 36414 £ per year.
Join us as a Customer Service Personal Banker in Perth. You’ll be integral to guiding and supporting our valued customers, helping them to achieve their financial goals wherever they’re based. You’ll play a key role in supporting our Mobile Bank team, delivering banking services to our customers.
In addition to around 100 hours of high-quality training, we’ll support you to achieve a Foundation Certificate in Responsible Banking and your Driver Certificate of Professional Competence (CPC). This job does not meet Skilled Worker visa sponsorship requirements.
What you'll do
- Bringing our services to remote locations, customers will be at the very heart of your role. So you’ll be committed to providing outstanding service in every interaction.
- You’ll become a trusted figure in your communities, building relationships with customers in a range of locations and helping with everyday banking needs.
- You’ll be driving the Mobile Bank vehicle at least once per month, providing cover when the principal driver is out of the business.
- Day-to-day, you’ll be:
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Working with high levels of accuracy, providing each customer with a seamless and positive experience.
- Keeping up to date with changes to vehicle and driver legislation.
- Ensuring the safe operation of the Mobile Bank vehicle, making sure it complies with all health and safety regulations and remains roadworthy at all times.
The skills you'll need
- You’ll need to be over 25 and have held a valid driving licence for two years to drive one of our Mobile Branch vehicles.
- You’ll ideally already have a category C1 licence, but if you don't, we'll provide comprehensive training and cover the cost.
- We’ll also support you in achieving your CPC, which is a key requirement of the role.
- We’ll also be looking for:
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
- A good understanding of process guidance and risk procedures, and the need to adhere to them.
How we’ll reward you
You’ll join us on a competitive salary starting of £26,010, pro rata for the hours you work. You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
To find out more about the benefits we offer, check out our rewards and benefits page.
What else you need to know
Your working pattern: You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the shifts you do and the hours you work. Typically, you’ll be working Branch opening hours, which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will also include some bank holidays.
Your learning journey: Your learning journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service - Personal Banker, Mobile Bank in Perth employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Personal Banker, Mobile Bank in Perth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the bank's values and services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your customer service skills and attention to detail, which are key for this role.
✨Tip Number 3
Show your passion! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to providing outstanding service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service - Personal Banker, Mobile Bank in Perth
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles to provide outstanding service. We love candidates who genuinely care about making a difference!
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application reflects that. Double-check for any typos or errors, and ensure your experience aligns with the job description. We want to see that you can deliver a seamless experience right from the start!
Highlight Your Team Spirit: We’re all about teamwork here at StudySmarter, so don’t forget to mention your ability to work well with others. Share stories of how you’ve collaborated with colleagues to achieve common goals. It shows us you’re ready to be part of our amazing team!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at NatWest Group
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and understand what it means to provide outstanding service. Think about examples from your past experiences where you've gone above and beyond for a customer, as this will show your passion for the role.
✨Familiarise Yourself with Banking Basics
Since you'll be helping customers with their banking needs, it's a good idea to have a basic understanding of banking processes. Research common banking terms and services so you can speak confidently about them during the interview.
✨Show Off Your Interpersonal Skills
This role is all about building relationships, so be prepared to demonstrate your strong interpersonal skills. Think of scenarios where you've successfully worked in a team or resolved conflicts, and be ready to share those stories.
✨Be Ready for Practical Questions
Expect questions that assess your ability to thrive under pressure and handle multiple tasks. Prepare by thinking of times when you've managed tight deadlines or dealt with challenging situations, and how you maintained accuracy and attention to detail.
