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- Tasks: Deliver exceptional customer service and process transactions in our mobile branch.
- Company: Join a leading bank with a commitment to community service.
- Benefits: Competitive salary, flexible rewards, generous holiday entitlement, and retirement contributions.
- Other info: Comprehensive training provided, with opportunities for career growth.
- Why this job: Make a real difference in local communities while developing your banking skills.
- Qualifications: Must be over 25 with a valid driving licence; customer service passion is essential.
The predicted salary is between 26010 - 26010 £ per year.
Join us as a Personal Banker, Mobile Branch Lead. If you have a passion for delivering excellent customer service along with good banking knowledge, we’d like to hear from you. We’ll look to you to deliver an exceptional experience to our customers who use our mobile branch banking services. Crucial to this role will be your ability to complete our mobile branch driver training, which includes driver refresher training.
Our Mobile Branch banking service provides local communities with vital access to branch banking needs. You’ll be acting as the first point of contact to customers in these locations, processing transactions, answering queries and identifying opportunities to help and refer them to specialists across the bank. We’ll also be looking to you to follow safe and secure mobile branch operating processes, making sound health and safety decisions for colleagues and customers using the service.
Day to day you’ll be:
- Processing all customer branching transactions and making sure that customer records are up to date.
- Developing relationships with customers to understand and meet their needs and using your knowledge to explain the benefits of our products and services.
- Building and maintaining a thorough understanding of the local community, community hubs and key stakeholders.
The skills you'll need:
- You’ll need to be over 25 and have held a valid driving licence for two years to drive one of our Mobile Branch vehicles. Ideally, you’ll already have a category C1 license, but if you don’t, we'll provide comprehensive training and cover the cost. It would be an advantage if you already hold a Driver Certificate of Professional Competence.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong communication and interpersonal skills to explain our products and their benefits to our customers in a meaningful way.
- The ability to work independently and on your own initiative.
How we'll reward you:
You’ll join us on a competitive salary starting of £26,010, pro rata for the hours you work. You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern:
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work. Typically, you’ll be working during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your learning journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, that will open the door to further career opportunities too.
Hours: 35
Personal Banker, Mobile Branch Lead employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Banker, Mobile Branch Lead
✨Tip Number 1
Get to know the company! Research Natwest Group and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these during your interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining us at Natwest Group. Don’t miss out on this opportunity!
We think you need these skills to ace Personal Banker, Mobile Branch Lead
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your passion for delivering excellent customer service. Use examples from your past experiences to show how you've gone above and beyond for customers.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences that match the Personal Banker role. Mention your banking knowledge and any relevant training or qualifications.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We want to see your key achievements and skills without wading through unnecessary fluff!
Apply Through Our Website: Make sure you apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at NatWest Group
✨Know Your Customer Service Skills
Make sure you can highlight your passion for customer service during the interview. Think of specific examples where you've gone above and beyond to help a customer, as this role is all about delivering exceptional experiences.
✨Familiarise Yourself with Mobile Banking
Research mobile banking services and understand how they benefit local communities. Be prepared to discuss how you would engage with customers in these settings and what unique challenges you might face.
✨Demonstrate Your Communication Skills
Practice explaining banking products and services in a clear and relatable way. You’ll need to show that you can communicate effectively with customers from various backgrounds, so think about how you can make complex information simple.
✨Show Your Initiative
Be ready to discuss times when you've worked independently or taken the initiative to solve a problem. This role requires someone who can thrive under pressure, so share examples that demonstrate your ability to stay calm and focused.