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For Companies At a Glance
- Tasks: Guide customers in achieving their financial goals and enhance their banking experience.
- Company: Join a supportive team focused on customer service excellence.
- Benefits: Professional Banker accreditation, career progression, and a dynamic work environment.
- Why this job: Make a real difference in customers' lives while developing your banking skills.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Opportunity to work collaboratively and independently in a rewarding role.
The predicted salary is between 28800 - 43200 £ per year.
Join us as a Personal Banker. You’ll be integral to guiding and supporting our valued customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to enhance their individual banking experience. Your career progression is important to us, so we’ll be helping you to achieve a Professional Banker accreditation while working in this role.
To be considered for this role, you’ll need to specifically state on your CV that you have the right to live and work in Jersey.
What you’ll do:
- Customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction.
- You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having great conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers when needed.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer and booking financial health checks.
- Identifying opportunities to help customers fulfil their financial service needs, providing a seamless customer experience.
The skills you’ll need:
- Experience of working in a customer facing environment.
- Strong communication skills are a must, as you’ll need to explain our products and procedures to our customers in an easy to understand way.
- A passion for customer service and delivering excellent customer experiences.
- Good attention to detail.
- Resilience.
- Interpersonal skills.
- The ability to work collaboratively and autonomously.
Personal Banker employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Banker
✨Tip Number 1
Get to know the company! Research their values and services so you can tailor your conversations during interviews. This shows you're genuinely interested and helps you connect with the interviewers.
✨Tip Number 2
Practice your communication skills! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle customer interactions in the role.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team as a Personal Banker.
We think you need these skills to ace Personal Banker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Personal Banker role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can enhance our customers' banking experience!
Showcase Your Communication Skills: Since strong communication is key, use your application to demonstrate how you've effectively communicated with customers in the past. Share specific examples that show your ability to explain products and services clearly.
Highlight Your Attention to Detail: In a role where accuracy is crucial, make sure to mention instances where your attention to detail made a difference. Whether it’s handling transactions or ensuring customer satisfaction, we want to know how you’ve excelled in this area.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and for you to stay updated on your progress. Let’s get started on this journey together!
How to prepare for a job interview at NatWest Group
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Be ready to share examples of how you've provided outstanding service in previous roles. This will show that you understand the importance of customer satisfaction, which is at the heart of the Personal Banker role.
✨Demonstrate Your Communication Skills
Practice explaining complex banking products and services in simple terms. During the interview, use clear and concise language when discussing your experiences. This will highlight your strong communication skills and your ability to connect with customers effectively.
✨Show Your Attention to Detail
Prepare to discuss situations where your attention to detail made a difference. Whether it was catching an error or ensuring a smooth transaction, these examples will illustrate your capability to work accurately, which is crucial for a Personal Banker.
✨Express Your Passion for Helping Others
Be genuine about your desire to help customers achieve their financial goals. Share stories that reflect your passion for customer service and how you’ve gone above and beyond to assist clients. This will resonate well with the interviewers and align with their values.
