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For Companies At a Glance
- Tasks: Help customers achieve their financial goals through outstanding service and proactive conversations.
- Company: Join Natwest Group, a leading bank dedicated to enhancing customer experiences.
- Benefits: Enjoy flexible rewards, 33 days holiday, and a monthly retirement fund contribution.
- Why this job: Gain valuable skills, work in a supportive team, and make a real impact on customers' lives.
- Qualifications: Motivated individuals with strong communication skills and a passion for customer service are ideal.
- Other info: Comprehensive training provided, with opportunities for career advancement.
The predicted salary is between 26010 - 36414 £ per year.
Overview
Join us as a Customer Service, Personal Banker in Rugby
- You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
- We’ll look to you to proactively find ways to continually enhance our customer banking experience
- We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
- This job does not meet Skilled Worker visa sponsorship requirements
What you\’ll do
As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
Day-to-day, you’ll be:
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
- Completing general banking requests such as payments, balance enquires and transfers
- Helping customers to understand the different ways they can bank with us and the range of services we can offer
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
The skills you\’ll need
To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
You’ll also need:
- A passion for customer service and strong attention to detail
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
- Strong interpersonal skills and the ability to work well as part of a team
- The commitment to develop new skills and responsibilities
How we’ll reward you
You’ll join us on a competitive salary starting of £26,010 pro rata for the hours you work.
You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
- A generous holiday entitlement of 33 days, pro rata for hours worked
- A monthly contribution to your retirement fund
To find out more about the benefits we offer, check out our rewards and benefits page.
What else you need to know
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms the hours you work, typically, you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Hours: 35
Job Posting Closing Date: not yet published. Ways of Working: Office First
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Personal Banker employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Banker
✨Tip Number 1
Familiarise yourself with the banking products and services offered by StudySmarter. Understanding these will help you engage in proactive conversations with customers, showcasing your knowledge and commitment to their financial goals.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you articulate the benefits of our products clearly and confidently, which is crucial for a Personal Banker.
✨Tip Number 3
Research common customer queries and concerns in banking. Being prepared to address these issues will demonstrate your customer-centric approach and your ability to provide outstanding service right from the start.
✨Tip Number 4
Network with current employees or professionals in the banking sector. They can provide insights into the role and company culture, which can be invaluable during interviews and help you stand out as a candidate.
We think you need these skills to ace Personal Banker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the Personal Banker role. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to help customers achieve their financial goals. Mention specific examples of how you've provided outstanding service in the past.
Highlight Relevant Skills: In your application, emphasise your strong communication skills, attention to detail, and ability to work under pressure. These are crucial for the Personal Banker role and should be clearly articulated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at NatWest Group
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to providing outstanding service.
✨Understand the Role's Requirements
Familiarise yourself with the key responsibilities of a Personal Banker. Be prepared to discuss how you would handle various banking requests and how you can enhance the customer experience, showing that you understand what the role entails.
✨Highlight Your Communication Skills
Strong communication is crucial for this role. Practice explaining complex banking products in simple terms, as you may be asked to demonstrate this skill during the interview. This will show your ability to connect with customers effectively.
✨Demonstrate Teamwork and Flexibility
Since the role involves working as part of a team, be ready to share examples of how you've successfully collaborated with others in the past. Also, mention your willingness to adapt to different working hours, as flexibility is important in this position.
