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For Companies At a Glance
- Tasks: Be the friendly face of our branch, helping customers with their banking needs every day.
- Company: Join Natwest Group, a leading bank dedicated to enhancing customer experiences.
- Benefits: Enjoy a competitive salary, flexible rewards, 33 days holiday, and a retirement fund contribution.
- Why this job: Kickstart your career in banking with training, support, and a focus on customer service.
- Qualifications: A passion for customer service and strong communication skills are essential.
- Other info: Flexible working hours during branch opening times, including some Saturdays and bank holidays.
The predicted salary is between 20700 - 30800 £ per year.
Join us as a Customer Service, Personal Banker in Redhill
- You\’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
- We\’ll look to you to proactively find ways to continually enhance our customer banking experience
- We\’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
- This job does not meet Skilled Worker visa sponsorship requirements
What you ll do
As the first point of contact in our branches, customers will be at the very heart of your role, so you\’ll be committed to providing outstanding service in every interaction. You\’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
Day-to-day, you\’ll be:
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
- Completing general banking requests such as payments, balance enquires and transfers
- Helping customers to understand the different ways they can bank with us and the range of services we can offer
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
The skills you ll need
To be successful in this role you\’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you\’ll need to highlight the benefits of our products and procedures to our customers in a way that\’s easy to understand.
You\’ll also need:
- A passion for customer service and strong attention to detail
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
- Strong interpersonal skills and the ability to work well as part of a team
- The commitment to develop new skills and responsibilities
How we\’ll reward you
You\’ll join us on a competitive salary starting of £27,585, pro rata for the hours you work.
You\’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
- A generous holiday entitlement of 33 days, pro rata for hours worked
- A monthly contribution to your retirement fund
To find out more about the benefits we offer, check out our rewards and benefits page .
What else you need to know
Your working pattern
You\’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You\’ll need to be flexible in terms the hours you work, typically , you\’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you\’ll gain a range of new skills, and the confidence to use them. You\’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
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Personal Banker employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Banker
✨Tip Number 1
Familiarise yourself with the financial products and services offered by StudySmarter. Understanding these will help you engage in proactive conversations with customers, showcasing your knowledge and ability to assist them effectively.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you articulate the benefits of various banking products clearly and confidently, which is crucial for this role.
✨Tip Number 3
Research common customer queries and concerns in banking. Being prepared with answers will not only boost your confidence but also demonstrate your commitment to providing outstanding service during your interviews.
✨Tip Number 4
Network with current or former Personal Bankers to gain insights into their experiences. This can provide you with valuable tips on how to excel in the role and what the hiring managers are looking for.
We think you need these skills to ace Personal Banker
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Personal Banker position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and banking. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet customer needs.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your motivation to help customers achieve their financial goals. Provide specific examples of how you've successfully supported customers in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Personal Banker role.
How to prepare for a job interview at NatWest Group
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to providing outstanding service.
✨Prepare for Common Banking Scenarios
Anticipate questions related to common banking scenarios, such as handling customer inquiries or resolving issues. Practising your responses will help you feel more confident and articulate during the interview.
✨Highlight Your Communication Skills
Since strong communication skills are essential for this role, be prepared to showcase your ability to explain complex information clearly. You might want to practice explaining a financial product or service in simple terms to demonstrate this skill.
✨Demonstrate Teamwork and Flexibility
As the role requires working well within a team, share examples of how you've collaborated with colleagues in the past. Also, emphasise your flexibility regarding working hours, as this is crucial for meeting branch needs.