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For Companies At a Glance
- Tasks: Lead governance activities for operational resilience and engage with key stakeholders.
- Company: Join NatWest Group, a leader in financial services with a focus on resilience.
- Benefits: Remote-first work culture, competitive salary, and opportunities for career advancement.
- Why this job: Make a real impact in governance while developing your expertise in operational resilience.
- Qualifications: Experience in regulated financial services and strong communication skills required.
- Other info: Dynamic role with exposure to senior leadership and cross-organisation collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Join us as an Operational Resilience Manager, Governance
- In this specialist role, you’ll be providing the knowledge, skills and support required deliver Group-wide governance activities for the Operational Resilience Centre of Excellence.
- We’ll rely on your UK operational resilience subject matter expertise , and the processes to successfully deliver key activities such as governance forums and Board updates, including the annual self-assessment.
- Gain valuable exposure and hone your expertise as you advance your career in this challenging role
What you’ll do
As an Operational Resilience Manager, you’ll be partnering with stakeholders across NatWest Group to support the delivery of key operational resilience governance activities.
You’ll leverage your experience as a UK regulatory and governance specialist to drive the delivery of key activities such as engagement with the FCA / PRA and contributing to NWG governance forums, including at Board level.
You’ll also be:
- Working with stakeholders across NWG to drive the delivery of key operational resilience governance and regulatory engagement activities
- Collaborating with your team to provide insights into best practice and using analysis, experience, and judgement to support internal decision making and input into external consultations
- Acting as a trusted adviser to establish strong relationships across NWG, including business and functional leads, Risk, and Regulatory Affairs
- Delivering high quality written corporate documents such as the annual Operational Resilience Self-Assessment
The skills you’ll need
We’re looking for someone with excellent management skills and experience, and the ability to motivate others while managing conflicting priorities. You\’ll have strong influencing, written and verbal communication and collaboration skills, and the ability to operate effectively at all levels. You’ll also have a experience of working in regulated financial services, and operational resilience.
In addition to this, you’ll demonstrate:
- An excellent understanding of operational resilience disciplines and regulatory expectations, including the UK regime set out in PS21/3 and SS1/21
- Strong knowledge of wider UK regulatory requirements (FCA and PRA) for a dual-regulated bank e.g. SM&CR, SYSC etc
- Knowledge of key technology services, service delivery and management disciplines, and operational resilience
- Experience co-ordinating cross-organisation governance forums, collating and creating forum papers, and tracking actions through to conclusion
- Excellent written communication skills, including drafting for different internal and external audiences at varying levels of seniority
- Good knowledge of risk management and controls in financial services
Hours
35
Job Posting Closing Date: 20/10/2025
Ways of Working: Remote First
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Operational Resilience Manager, Governance employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Resilience Manager, Governance
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at NatWest or similar firms. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of UK regulatory frameworks and operational resilience. We want you to showcase your expertise and how it aligns with the job requirements.
✨Tip Number 3
Practice your communication skills! Since this role involves collaboration and influencing others, being able to articulate your thoughts clearly will set you apart. Consider mock interviews with friends or mentors.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operational Resilience Manager, Governance
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operational resilience and governance. We want to see how your skills align with the specific requirements of the role, so don’t hold back on showcasing your expertise!
Showcase Your Communication Skills: Since this role involves a lot of written communication, be sure to demonstrate your writing prowess. Use clear, concise language and structure your application well. Remember, we’re looking for someone who can draft high-quality corporate documents!
Highlight Relevant Experience: Don’t forget to mention any previous roles or projects that relate to UK regulatory frameworks or operational resilience. We love seeing candidates who can connect their past experiences to the responsibilities of the Operational Resilience Manager position.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NatWest Group
✨Know Your Regulatory Stuff
Make sure you brush up on the UK regulatory requirements, especially those related to operational resilience. Familiarise yourself with PS21/3 and SS1/21, as well as the FCA and PRA guidelines. Being able to discuss these confidently will show that you’re not just knowledgeable but also genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves drafting corporate documents and engaging with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated complex information in the past, whether in writing or verbally. This will demonstrate your ability to operate at all levels within the organisation.
✨Prepare for Governance Forum Scenarios
Think about your experience with governance forums and be ready to discuss specific instances where you coordinated or contributed to such meetings. Highlight your ability to track actions and create forum papers, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Build Relationships in Your Answers
This position requires strong relationship-building skills. Prepare to talk about how you've established trust and collaborated with different teams in previous roles. Share anecdotes that illustrate your ability to influence others and manage conflicting priorities, as this will resonate well with the interviewers.
