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For Companies At a Glance
- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join a leading bank with a commitment to customer service.
- Benefits: Competitive salary, generous holiday entitlement, and flexible rewards programme.
- Other info: Comprehensive training and ongoing support for career growth.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27585 - 27585 £ per year.
Join us as a Customer Service, Personal Banker in Crawley. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training. We’re offering this role for a period of 12 months.
What you’ll do
As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience. Day-to-day, you’ll be:
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
The skills you’ll need
To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand. You’ll also need:
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
How we’ll reward you
You’ll join us on a competitive starting salary of £27,585, pro rata for the hours you work. You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
To find out more about the benefits we offer, check out our rewards and benefits page.
What else you need to know
Your working pattern: You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and this will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service, Personal Banker - 12 Month Fixed Term Contract in Northgate employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service, Personal Banker - 12 Month Fixed Term Contract in Northgate
✨Tip Number 1
Get to know the company! Research their values and mission. When you walk into that interview, you want to show that you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Personal Banker. This will help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. They can provide insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and ready to take that next step in your career.
We think you need these skills to ace Customer Service, Personal Banker - 12 Month Fixed Term Contract in Northgate
Some tips for your application 🫡
Show Your Customer Service Passion: Make sure to highlight your love for customer service in your application. We want to see how you’ve gone above and beyond for customers in the past, so share those stories that showcase your commitment to providing outstanding service.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We’re looking for candidates who understand what it means to be a Personal Banker and can connect with our customers.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at NatWest Group
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss how you would handle various customer scenarios, as this role is all about providing outstanding service. Think about examples from your past experiences that showcase your ability to meet customer needs.
✨Showcase Your Communication Skills
Since strong communication skills are a must, practice explaining complex banking concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions, showing that you can connect with customers effectively.
✨Highlight Your Team Spirit
This role requires collaboration with other teams, so be prepared to talk about your experience working in a team environment. Share specific examples of how you've contributed to team success and how you handle challenges within a group setting.
✨Demonstrate Your Passion for Continuous Improvement
Express your commitment to personal and professional development. Discuss any relevant training or certifications you've pursued and how you're eager to learn more, especially about responsible banking. This shows that you're motivated and ready to grow within the company.