At a Glance
- Tasks: Support Relationship Managers in delivering top-notch service to SME customers.
- Company: Join a leading bank focused on customer relationships and professional growth.
- Benefits: Starting salary of £27,090, flexible benefits, and 25 days' annual leave.
- Other info: Fully funded apprenticeship with excellent career development opportunities.
- Why this job: Build lasting relationships while gaining valuable banking knowledge and skills.
- Qualifications: Passion for customer service, teamwork, and strong communication skills required.
The predicted salary is between 27090 - 27090 € per year.
As a Senior Relationship Management Apprentice, you'll support Relationship Managers in delivering excellent service to small and medium-sized enterprise (SME) customers. Day-to-day you'll be:
- Supporting Relationship Managers with SME customer portfolios, including preparing meeting briefs and assisting with end-to-end lending requests.
- Delivering excellent customer service and building long term relationships through regular contact across face to face, phone, video, email, and digital channels.
- Helping customers make greater use of digital services for both sales and day-to-day servicing.
- Building your banking knowledge across systems, processes, products, and the wider Commercial Banking market, while contributing to an inclusive, learning focused culture and your own professional development.
- Following established governance and processes to support strong risk management, and contributing to the bank's work to remove barriers to enterprise through learning, networks, expertise, and funding.
How we invest in you
Our apprenticeships will support you to learn, grow and build a career you are proud of.
Benefits
- A starting salary of £27,090.
- Flexible benefits, 25 days' annual leave + bank holidays, and a monthly retirement fund contribution.
- A fully funded apprenticeship - Financial Services Professional Level 6.
Qualifications and requirements
- A passion for delivering excellent customer service.
- The ability to work as a part of the team.
- The ability to meet changing priorities with good organisational skills.
- Good numeracy skills with a strong eye for detail.
- Good communication and digital literacy skills.
- 80 UCAS points (A Levels or BTECs in England; Highers or equivalent in Scotland).
- Right to work in the UK for the full duration of the programme. Unfortunately, this role does not meet Skilled Worker Visa requirements.
To thrive in this role, you'll need the ability to collaborate and support the development of positive customer relationships through credibility, trust, and an unwavering focus on doing the right thing.
Relationship Management Apprentice in Newtown employer: NatWest Group
As a leading bank committed to fostering talent, we offer our Relationship Management Apprentices the opportunity to thrive in a dynamic and inclusive environment. With a strong focus on professional development, competitive benefits including a starting salary of £27,090, and a fully funded apprenticeship programme, we empower our employees to build meaningful careers while delivering exceptional service to SME customers. Join us in a culture that values collaboration, innovation, and continuous learning, all set against the backdrop of a supportive community dedicated to your success.
StudySmarter Expert Advice🤫
We think this is how you could land Relationship Management Apprentice in Newtown
✨Tip Number 1
Network like a pro! Reach out to current employees or alumni from your school who work in relationship management. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Practice your pitch! Whether it’s face-to-face or over video, being able to clearly express why you’re passionate about customer service and relationship management is key. Keep it concise and engaging!
✨Tip Number 3
Show off your digital skills! Familiarise yourself with the latest digital tools used in banking. Mentioning these in conversations can really set you apart and show you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Relationship Management Apprentice in Newtown
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for delivering excellent customer service in your application. We want to see how you can contribute to building long-term relationships with our SME customers.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the role. We love seeing candidates who take the extra step.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that showcase your skills without unnecessary fluff. Remember, clarity is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at NatWest Group
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to share examples of how you've delivered great service in the past, especially in challenging situations. This will show your passion for helping customers and your ability to build long-term relationships.
✨Familiarise Yourself with Digital Tools
Since the role involves helping customers use digital services, make sure you’re comfortable with common banking software and digital communication tools. Mention any relevant experience you have with these platforms during the interview to demonstrate your digital literacy.
✨Show Your Team Spirit
This position requires collaboration with Relationship Managers and other team members. Prepare to discuss times when you’ve worked effectively in a team, highlighting your organisational skills and adaptability to changing priorities. This will showcase your ability to fit into their inclusive culture.
✨Research the Banking Sector
Take some time to learn about the Commercial Banking market and current trends affecting SMEs. Being knowledgeable about the industry will not only impress your interviewers but also help you understand the context of the role better. Bring this knowledge into your conversation to show your enthusiasm for the field.
