Video Banker in Newry

Join us as a Video Banker. You will proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as assisting them with more complex financial needs such as home buying and protection. With no two days the same, you can expect lots of variety as you help us deliver a banking service that is beyond what is expected.

As a Video Banker aligned to our Belfast Contact Centres, you will be in the perfect place to build great relationships with our customers, as well as proactively promote the benefits of our growing range of digital services to simplify and enhance their banking experience. Our customers will look to you to support them in their decisions as to how they bank with us. You will act as a trusted expert, providing them with the knowledge they need to make the most of their money. With an emphasis on the delivery of our popular and insightful Financial Health check, you will ensure they are fully informed when it comes to the products and services we offer.

Day to day, you will be:

• Supporting customers via video banking from home or in the office
• Conducting Financial Health checks and reviewing customer accounts
• Identifying products and services that are right for our customers, helping them to make the most of their money and savings
• Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
• Completing outbound calls to customers to grow and maintain the relationship

The skills you will need:

• Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
• The ability to work with and coach colleagues to acquire, grow and retain quality customer relationships via regular customer care calls
• The ability to build rapport and trust with customers in virtual environments and provide them with the right options for their circumstances
• Excellent communication and interpersonal skills with a genuine interest in building relationships
• Excellent planning and organisational skills

What you need to know:

• Start date: February 2026 (Exact start dates are TBC and Pre engagement vetting dependent)
• Office location: Ulster Bank, 11-16 Donegal Square East, BT1 5UB
• Full time working hours – 35 hours per week
• Shifts will be between hours 8am – 8pm Monday to Sunday including some bank holidays
• 12 months temporary contract with possibility of extension or permanency
• Weekly pay
• Hourly rate of £14.58 per hour
• Shift allowance payments are applicable for working outside core business hours (up to £18.74p/hr for some shifts)

Your working pattern:

You are joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You will need to be flexible in terms of the shifts you do and the hours you work. Typically you will work a rotating shift pattern, between the hours of 8am and 8pm, Monday to Sunday, and 3 in 8 Saturdays or Sundays which will include some bank holidays.

Your work life balance:

As soon as you are up to speed and settled in your new role, we will send you the kit you need to set yourself up for working from home. Our hybrid working schedule will be implemented which requires 6 days a month working in the Belfast office.

Your learning journey:

Your journey starts with a comprehensive training programme where you will gain a range of new skills, and the confidence to use them. You will benefit from ongoing coaching and support, that will open the door to further career opportunities too.