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- Tasks: Support customers with their banking needs and promote digital services.
- Company: Join a leading bank with a focus on customer service and innovation.
- Benefits: Competitive salary, flexible benefits, generous holiday entitlement, and retirement contributions.
- Why this job: Make a real difference in customers' lives while developing your career in banking.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Comprehensive training programme and opportunities for career growth.
The predicted salary is between 21000 - 26000 £ per year.
Join us as a Senior Personal Banker in Newport. You will proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as assisting with more complex financial needs such as home buying and protection. With no two days the same, you can expect lots of variety as you help us deliver a banking service that is beyond what is expected. We will support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme.
As a Senior Personal Banker aligned to one of our branches, you will be in the perfect place to build great relationships with our customers, as well as proactively promoting the benefits of our growing range of digital services to simplify and enhance their banking experience. Our customers will look to you to support them in their decisions as to how they bank with us. You will act as a trusted expert, providing them with the knowledge they need to make the most of their money. With an emphasis on the delivery of our popular and insightful Financial Health Check, you will ensure they are fully informed when it comes to the products and services we offer.
Day to day, you will be:
- Meeting and supporting customers via video banking from home or face to face in a branch
- Conducting Financial Health Checks and reviewing customer accounts
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
- Completing outbound care calls to customers to grow and maintain the relationship
The skills you will need:
- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances
- Excellent communication and interpersonal skills with a genuine interest in building relationships
- Excellent planning and organisational skills
You will join us on a competitive salary starting at £26,350, pro rata for the hours you work. You will also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
- A generous holiday entitlement of 36 days, pro rata for hours worked
- A monthly contribution to your retirement fund
Your working pattern: You will need to be flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm and will include some bank holidays.
Your learning journey: Your journey starts with a comprehensive training programme where you will gain a range of new skills, and the confidence to use them. You will benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Hours: 35
Locations
Senior Personal Banker in Newport, Wales employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Personal Banker in Newport, Wales
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and services. This way, you can tailor your answers to show how you align with their mission and how you can help enhance their customer service.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your experience in customer service and your ability to build relationships, as these are key for the Senior Personal Banker role.
✨Tip Number 3
Show off your skills! During the interview, be ready to share specific examples of how you've helped customers in the past, especially with complex financial needs. This will highlight your expertise and make you stand out as a trusted adviser.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for their team!
We think you need these skills to ace Senior Personal Banker in Newport, Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Personal Banker role. Highlight your customer service experience and any relevant financial knowledge to show us you're the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about banking and how you can help our customers. Share specific examples of how you've supported clients in the past, especially with complex needs.
Showcase Your Communication Skills: Since you'll be interacting with customers both face-to-face and virtually, make sure your application demonstrates your excellent communication skills. We want to see how you build rapport and trust!
Apply Through Our Website: We encourage you to apply directly through our website for a smooth application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at NatWest Group
✨Know Your Stuff
Make sure you’re familiar with the bank's services, especially the digital channels and financial products. Brush up on common banking terms and concepts, so you can confidently discuss how you can help customers with their complex needs.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about times when you’ve built rapport or resolved issues effectively, as this will demonstrate your ability to thrive in a customer-focused role.
✨Practice Your Communication
Since you'll be interacting with customers both face-to-face and virtually, practice clear and engaging communication. You might want to do mock interviews with friends or family to refine your ability to explain banking concepts simply and effectively.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Prepare by thinking through various scenarios, such as dealing with a frustrated customer or advising someone on a mortgage. This will show your problem-solving skills and customer-centric approach.
