Join us as a Network Services Operational Compliance ManagerWe're looking for a Network Services Operational Compliance Manager to join us in shaping our bank of the future through innovation and technological advancementYou'll ensure the operational health of the platform, covering all aspects of service, risk, cost and peopleWith a broad spectrum of technology at your fingertips, you'll help to put the bank at the forefront of innovation by simplifying our services and creating the best experience possibleWhat you'll doAs a Network Services Operational Compliance Manager, you’ll be assisting with delivering a robust production management service for relevant infrastructure platforms. You’ll be maintaining the platforms’ operational stability and performance of technology, including maintaining any systems utilities and tools provided by the platform that are consistent with the service management and risks and controls framework and processes.Day-to-day, you’ll be:Driving the team’s activities to make sure that the platform integrity is maintained in line with technical roadmapsEncouraging innovation to develop a continual improving implementation approach at a deliverable pace, making sure that the priorities of stakeholders are delivered and support customer outcomesPlanning and executing work within the platform and making sure that feature development requests from cross platform initiatives are responded to on timeArticulating, championing and planning the frequent delivery of business value and customer enhanced experience, providing clear leadership to the teams to understand and focus on customer outcomesSeeking out opportunities to simplify the platform architecture, services and customer solutions, and guarding against introducing new complexitiesThe skills you'll needInnovation and customer experience sit at the heart of this role, so we’re looking for someone with knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment. Knowledge of ServiceNow, Contract Lifecycle Tool and Oracle is required.You'll also bring:Technical knowledge, including platform, technology, products and domainsAn understanding of operational principles across Network ServicesExcellent communication skills, with the ability to communicate complex technical concepts clearly to colleagues, including management levelGood collaboration and stakeholder management skillsA solid background working in an Agile or DevOps environment with continuous delivery and continuous integrationEnhanced Supplier and Contract Management skills, cradle to grave management of contracts, suppliers and escalationsIn depth knowledge/experience of administering of Financial Governance processesHours35Job Posting Closing Date:05/09/2026Ways of Working:Remote FirstSummaryLocation: LondonType: Full time
Network Services Operational Compliance Manager employer: NatWest Group
As a Principal Engineer in Economic Crime Services, you will thrive in a dynamic and innovative work culture that prioritises customer experience and engineering excellence. Our commitment to employee growth is evident through opportunities for senior stakeholder engagement and leadership development, all while working in a hybrid environment that promotes flexibility and collaboration. Join us to be part of a forward-thinking team dedicated to tackling economic crime with cutting-edge technology and solutions.
