At a Glance
- Tasks: Lead service design initiatives and mentor a team of designers to create user-centred experiences.
- Company: Join NatWest Group, a forward-thinking organisation focused on innovation and inclusivity.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Be part of a dynamic team that values creativity and collaboration.
- Why this job: Shape the future of service design with AI-driven strategies and make a real impact.
- Qualifications: Experience in service design and strong leadership skills are essential.
The predicted salary is between 55000 - 68205 £ per year.
Nat West Group is looking for a Service Design Lead to shape and deliver service design and experience strategy across mid-size to complex initiatives.
You will oversee a team of service designers and guide delivery that is user-centred, inclusive, and aligned with enterprise goals.
This is a leadership role that combines hands-on design with mentoring and strategic influence across functions.
You will champion AI-enabled design workflows, translate insights into scalable practices, and
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Service Design Lead: AI-Driven Experience & Strategy in Manchester employer: NatWest Group
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