At a Glance
- Tasks: Lead the strategy for AI Knowledge management and enhance customer experiences.
- Company: Join a forward-thinking bank focused on innovation and technology.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on emerging technologies and customer satisfaction.
- Why this job: Shape the future of AI in banking and make a real difference.
- Qualifications: Experience with AI products, APIs, and knowledge management platforms required.
The predicted salary is between 60750 - 74250 £ per year.
Join us as a Knowledge AI Product Manager. In this role, you'll define the strategy and vision for our bank's AI Knowledge management approach. Day-to-day, you'll be ensuring compliance through the effective identification, escalation and resolution of risks and issues, and managing the Knowledge platform.
This is your opportunity to understand our customer's needs, using Knowledge AI, customer testing and data to design new journeys for our Knowledge articles and support to colleagues across the business. You'll work from home some of the time, but you'll also spend six days every month working from the office.
What you'll do:
- As a Knowledge AI Product Manager, you'll future proof how our colleagues engage with our organisation through the creation, development and scaling of our bank's AI Knowledge assistants and all other help and support platforms.
- You’ll also be leading the delivery and optimisation of new and innovative approaches to Knowledge management, AI and intelligent automation, focusing specifically on emerging technologies that offer demonstrable improvements to the customer experience as measured through customer satisfaction and customer contact reduction in non-digital channels.
- Your role will also involve leading an Agile development team to set the strategy and product vision of our bank's AI Knowledge assistants.
- Working with key stakeholders to deliver a collaborative Knowledge strategy across colleagues in webchat and in app messaging, branch, Cora Virtual Assistant, face-to-face and telephony channels.
- Defining the structure and operating rhythm across our business and owning the roadmap and backlog for relevant areas.
- Understanding our colleagues and customers' needs while helping to drive our key metrics.
- Owning, managing, and supervising the risks and governance, ensuring mechanisms are in place to identify, report and mitigate risk within defined risk appetite.
The skills you'll need:
- Experience working with AI powered products and good knowledge of the technology that powers them.
- Experience of integrating with APIs to build new features and journeys that enhance the customer experience and enables personalisation, as well as experience managing Knowledge based platforms.
- An advanced understanding of Natural Language Understanding (NLU) and how Knowledge AI platforms use intents, training data and optimisation techniques to continually improve performance.
- The ability to collaborate, share knowledge, educate, and coach relevant teams across operational areas, technical teams and AI teams.
- Experience leading, building and optimising business and technical processes.
- An understanding of the capabilities and limitations of machine learning and NLU, as well as AI trends used in Knowledge management.
- Knowledge of and experience with innovation and design thinking methodologies, tools and processes.
Hours: 35
Job Posting Closing Date: 29/09/2026
Ways of Working: Hybrid
Knowledge Artificial Intelligence Product Manager in Manchester employer: NatWest Group
As a Principal Engineer in Economic Crime Services, you will thrive in a dynamic and innovative work culture that prioritises customer experience and engineering excellence. Our commitment to employee growth is evident through opportunities for senior stakeholder engagement and leadership development, all while working in a hybrid environment that promotes flexibility and collaboration. Join us to be part of a forward-thinking team dedicated to tackling economic crime with cutting-edge technology and solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Knowledge Artificial Intelligence Product Manager in Manchester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like NatWest Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Knowledge Artificial Intelligence Product Manager in Manchester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to NatWest Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on NatWest Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at NatWest Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with NatWest Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at NatWest Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former NatWest Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
