At a Glance
- Tasks: Investigate customer queries and improve lending operations for better service.
- Company: Join a supportive team focused on professional growth and collaboration.
- Benefits: Hybrid working model, career development opportunities, and a dynamic work environment.
- Other info: Work from home and in the office for a balanced work-life experience.
- Why this job: Make a real impact on customer experiences while advancing your career.
- Qualifications: Attention to detail, communication skills, and experience in lending operations.
The predicted salary is between 36000 - 60000 £ per year.
Join us as a Customer Service & Operations Analyst in Lending Operations. Take on a new role, where you’ll be influential in making improvements for our customers and the business, specialising in lending operations. You’ll be investigating and responding to queries from customers and stakeholders, escalating any issues with other teams in a timely manner. This is an opportunity to advance your career in an environment that supports your professional development and progression.
Our team operates within a hybrid working model, which means you’ll work from home some of the time, but you’ll also spend two days per week working from our Manchester or Sheffield office to collaborate with your colleagues.
What you’ll do:
- Accurately understand customer queries and raise them in a timely manner, escalating where necessary.
- Maintain a clear understanding of the needs of both customers and stakeholders, delivering the most appropriate and fit for purpose solutions.
- Act as a reference point for daily requests and capture and collate MI as needed.
- Process security releases of varying types using our hotdocs system.
- Suggest areas of customer or business focused improvement in your daily processing.
- Support the development and maintenance of the business continuity plans.
- Participate in other initiatives to improve customer service, processes and procedures.
- Manage conduct risk to deliver key customer outcomes.
The skills you’ll need:
- Good attention to detail and knowledge and experience of lending operations.
- Good communication skills, both written and verbal.
- Ability to successfully organise your time and workload.
- Experience of using banking systems including hotdocs, Back Office, Risk Management Platform (RMP), Microsoft Teams and Zoom.
- Knowledge of the bank's security and its role within the lending journey.
- An understanding of security products and processes.
- An awareness of relevant changes in trends, policies and regulations.
Customer Service & Operations Analyst, Lending Operations in Manchester employer: NatWest Group
As a Customer Service & Operations Analyst in Lending Operations, you will thrive in a dynamic and supportive environment that prioritises your professional growth and development. With a hybrid working model, you can enjoy the flexibility of working from home while also collaborating with your colleagues in our Manchester or Sheffield offices. Our commitment to continuous improvement and customer satisfaction makes us an excellent employer for those seeking a meaningful and rewarding career in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Operations Analyst, Lending Operations in Manchester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like NatWest Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Service & Operations Analyst, Lending Operations in Manchester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to NatWest Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on NatWest Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at NatWest Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with NatWest Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at NatWest Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former NatWest Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
