At a Glance
- Tasks: Investigate customer queries and improve lending operations for better service.
- Company: Join a supportive team focused on professional growth and collaboration.
- Benefits: Hybrid working model, career development opportunities, and a dynamic work environment.
- Other info: Work from home and in the office for a balanced work-life experience.
- Why this job: Make a real impact on customer experiences while advancing your career.
- Qualifications: Attention to detail, communication skills, and experience in lending operations.
The predicted salary is between 36000 - 60000 € per year.
Join us as a Customer Service & Operations Analyst in Lending Operations. Take on a new role, where you’ll be influential in making improvements for our customers and the business, specialising in lending operations. You’ll be investigating and responding to queries from customers and stakeholders, escalating any issues with other teams in a timely manner. This is an opportunity to advance your career in an environment that supports your professional development and progression.
Our team operates within a hybrid working model, which means you’ll work from home some of the time, but you’ll also spend two days per week working from our Manchester or Sheffield office to collaborate with your colleagues.
What you’ll do:
- Accurately understand customer queries and raise them in a timely manner, escalating where necessary.
- Maintain a clear understanding of the needs of both customers and stakeholders, delivering the most appropriate and fit for purpose solutions.
- Act as a reference point for daily requests and capture and collate MI as needed.
- Process security releases of varying types using our hotdocs system.
- Suggest areas of customer or business focused improvement in your daily processing.
- Support the development and maintenance of the business continuity plans.
- Participate in other initiatives to improve customer service, processes and procedures.
- Manage conduct risk to deliver key customer outcomes.
The skills you’ll need:
- Good attention to detail and knowledge and experience of lending operations.
- Good communication skills, both written and verbal.
- Ability to successfully organise your time and workload.
- Experience of using banking systems including hotdocs, Back Office, Risk Management Platform (RMP), Microsoft Teams and Zoom.
- Knowledge of the bank's security and its role within the lending journey.
- An understanding of security products and processes.
- An awareness of relevant changes in trends, policies and regulations.
Customer Service & Operations Analyst, Lending Operations in Manchester employer: NatWest Group
As a Customer Service & Operations Analyst in Lending Operations, you will thrive in a dynamic and supportive environment that prioritises your professional growth and development. With a hybrid working model, you can enjoy the flexibility of working from home while also collaborating with your colleagues in our Manchester or Sheffield offices. Our commitment to continuous improvement and customer satisfaction makes us an excellent employer for those seeking a meaningful and rewarding career in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Operations Analyst, Lending Operations in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees in similar roles on LinkedIn or through our website. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and lending operations. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you’ve improved processes or resolved customer issues. We love hearing about real-life experiences!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Service & Operations Analyst, Lending Operations in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Service & Operations Analyst. Highlight your experience in lending operations and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your background makes you a perfect fit for this role. Don’t forget to mention your familiarity with banking systems like hotdocs and your attention to detail.
Showcase Your Communication Skills:Since good communication is key for this role, make sure your written application reflects that. Keep your language clear and concise, and don’t hesitate to demonstrate your ability to understand and respond to customer queries effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at NatWest Group
✨Know Your Stuff
Make sure you brush up on your knowledge of lending operations and the specific banking systems mentioned in the job description, like hotdocs and RMP. Being able to discuss these confidently will show that you're serious about the role.
✨Show Off Your Communication Skills
Since this role involves responding to customer queries and collaborating with stakeholders, practice articulating your thoughts clearly. You might even want to prepare a few examples of how you've successfully communicated in past roles.
✨Be Ready to Problem-Solve
Think of scenarios where you've had to investigate and resolve issues. Prepare to discuss how you approached these situations and what solutions you implemented. This will demonstrate your analytical skills and attention to detail.
✨Understand the Company Culture
Research the company’s values and work environment, especially their hybrid model. Be ready to discuss how you can thrive in both remote and office settings, and how you can contribute to team collaboration.
