At a Glance
- Tasks: Lead the strategy for AI conversation assistants and enhance customer engagement.
- Company: Join a forward-thinking bank focused on innovative technology.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on innovation and customer satisfaction.
- Why this job: Shape the future of customer interaction with cutting-edge AI technology.
- Qualifications: Experience with AI products, APIs, and strong collaboration skills required.
The predicted salary is between 36000 - 60000 € per year.
Join us as an Artificial Intelligence Product Manager.
In this role, you will define the strategy and vision for our bank's conversation assistants. Day-to-day, you will ensure compliance through the effective identification, escalation and resolution of risks and issues. This is your opportunity to understand our customers' needs, using conversational AI, customer testing and data to design new journeys for our conversation assistants. This role will be offered on a temporary basis until 18th December 2026. You will work from home some of the time, but you will also spend at least six days per month working from either the London, Bristol, or Manchester office.
What you will do:
- Future proof how our customers engage with our organisation through the creation, development and scaling of our bank's AI conversation assistants and all other help and support platforms.
- Lead the delivery and optimisation of new and innovative approaches to AI and intelligent automation, focusing specifically on emerging technologies that offer demonstrable improvements to the customer experience as measured through customer satisfaction and customer contact reduction in non-digital channels.
- Lead an Agile development team to set the strategy and product vision of our bank’s AI conversation assistants.
- Work with key stakeholders to deliver a collaborative channel strategy across webchat and in‑app messaging, Cora Virtual Assistant, face‑to‑face and telephony channels.
- Define the structure and operating rhythm across our business and own the roadmap and backlog for relevant areas.
- Understand our customers’ needs while helping to drive our key metrics.
- Own, manage, and supervise the risks and governance, ensuring mechanisms are in place to identify, report and mitigate risk within defined risk appetite.
The skills you will need:
- Experience working with AI‑powered products and good knowledge of the technology that powers them.
- Experience of integrating with APIs to build new features and journeys that enhance the customer experience and enable personalisation.
- The ability to collaborate, share knowledge, educate, and coach relevant teams.
- Experience building and optimising business and technical processes.
- An understanding of the capabilities and limitations of machine learning and natural language understanding.
- The ability to present technical concepts to a non‑technical audience.
- Experience in generating insights through customer research across a range of research methodologies.
- Knowledge of and experience with innovation and design thinking methodologies, tools and processes.
Hours: 35
Job Posting Closing Date: 25/11/2025
Ways of Working: Hybrid
Artificial Intelligence Product Manager (12 Months) in Manchester employer: NatWest Group
As an employer, we pride ourselves on fostering a dynamic and inclusive work culture that encourages innovation and collaboration. With flexible hybrid working arrangements and opportunities for professional growth, our Artificial Intelligence Product Manager role offers a unique chance to shape the future of customer engagement in a leading bank. Join us in London, Bristol, or Manchester, where you will be part of a forward-thinking team dedicated to enhancing customer experiences through cutting-edge AI technology.
StudySmarter Expert Advice🤫
We think this is how you could land Artificial Intelligence Product Manager (12 Months) in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to AI products. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your passion for AI! During interviews, share your insights on emerging technologies and how they can improve customer experiences. This will demonstrate your knowledge and enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Artificial Intelligence Product Manager (12 Months) in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with AI-powered products. We want to see how your skills align with our needs, so don’t be shy about showcasing relevant projects!
Showcase Your Collaboration Skills:Since this role involves working with various stakeholders, it’s important to demonstrate your ability to collaborate effectively. Share examples of how you’ve worked in teams or led projects that required input from different departments.
Highlight Your Technical Know-How:We’re looking for someone who understands the tech behind AI. Be sure to mention any experience you have with APIs, machine learning, or natural language processing. This will help us see your technical chops!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NatWest Group
✨Know Your AI Inside Out
Make sure you brush up on your knowledge of AI-powered products and the technology behind them. Be ready to discuss how you've integrated APIs in past projects and how these experiences can enhance customer journeys.
✨Showcase Your Agile Experience
Since you'll be leading an Agile development team, come prepared with examples of how you've successfully managed Agile projects. Highlight your ability to set strategy and product vision while collaborating with stakeholders.
✨Understand Customer Needs
Demonstrate your understanding of customer needs by sharing insights from previous research methodologies you've used. Be specific about how you've applied these insights to improve customer satisfaction and reduce contact in non-digital channels.
✨Communicate Technical Concepts Clearly
You'll need to present technical concepts to non-technical audiences, so practice explaining complex ideas in simple terms. Bring examples of how you've done this in the past, as it shows your ability to bridge the gap between tech and business.
