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For Companies At a Glance
- Tasks: Support customers in achieving their financial goals and enhance their banking experience.
- Company: Join a leading bank with a strong commitment to customer service.
- Benefits: Competitive salary, flexible rewards, generous holiday entitlement, and retirement contributions.
- Other info: Comprehensive training programme with ongoing support and career development opportunities.
- Why this job: Make a real difference in customers' lives while developing your career in banking.
- Qualifications: Passion for customer service, strong communication skills, and a team player attitude.
The predicted salary is between 26010 - 36414 £ per year.
Join us as a Customer Service, Personal Banker in Loughborough. You'll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We'll look to you to proactively find ways to continually enhance our customer banking experience. We'll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training.
This job does not meet Skilled Worker visa sponsorship requirements. We're offering this role for a period of six months.
What you'll do
As the first point of contact in our branches, customers will be at the very heart of your role, so you'll be committed to providing outstanding service in every interaction. You'll work with high levels of accuracy as you provide each customer with a seamless and positive experience. Day-to-day, you'll be:
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
The skills you'll need
To be successful in this role you'll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you'll need to highlight the benefits of our products and procedures to our customers in a way that's easy to understand. You'll also need:
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
How we'll reward you
You'll join us on a competitive salary starting of £26,010 pro rata for the hours you work. You'll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
To find out more about the benefits we offer, check out our rewards and benefits page.
What else you need to know
Your working pattern: You're joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You'll work part time for 24.5 hours per week and need to be flexible in terms of the hours you work, typically, you'll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you'll gain a range of new skills, and the confidence to use them. You'll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service in Loughborough employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service in Loughborough
✨Tip Number 1
Get to know the company! Research their values and services so you can chat about how you can enhance their customer experience. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your communication skills! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when interacting with customers during the interview.
✨Tip Number 3
Be prepared to share examples of your past customer service experiences. Think of specific situations where you went above and beyond for a customer, as this will highlight your passion for service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with online processes, which is key in banking.
We think you need these skills to ace Customer Service in Loughborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service role. We want to see how you can enhance our customer banking experience, so don’t hold back on showcasing your passion for customer service!
Showcase Your Communication Skills: Since strong communication is key in this role, use your application to demonstrate your ability to convey information clearly and effectively. We’re looking for candidates who can explain complex banking concepts in a way that’s easy for customers to understand.
Highlight Your Team Spirit: This role involves working closely with others, so let us know about your teamwork experiences. Share examples of how you’ve collaborated with colleagues to achieve common goals or improve customer service – we love a good team player!
Apply Through Our Website: We encourage you to apply directly through our website for a smooth application process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at NatWest Group
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes for great service and be ready to share examples of how you've provided outstanding support in the past. This will show your passion for helping customers and your commitment to their needs.
✨Research the Company
Take some time to learn about the company’s values and services. Familiarise yourself with their banking products and any recent news. This knowledge will help you tailor your answers and demonstrate that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
Since strong communication is crucial for this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to get comfortable discussing your experiences and answering common interview questions.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and training opportunities. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.