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For Companies At a Glance
- Tasks: Manage customer relationships and provide tailored support to exceed expectations.
- Company: Join a leading bank committed to sustainable growth and innovation.
- Benefits: Earn £30,330, enjoy 25 days leave, and receive a fully funded apprenticeship.
- Other info: Inclusive workplace with flexible working options and great career development.
- Why this job: Kickstart your career in finance while making a real impact on customer success.
- Qualifications: 80 UCAS points and a passion for excellent customer service required.
The predicted salary is between 30330 - 30330 £ per year.
Progress as unique as you are
Apprenticeship – Commercial & Institutional Banking
Starting October 2026
Commercial & Institutional Banking partners with businesses and financial institutions to provide the finance, expertise, and long-term support they need to navigate complexity, grow with confidence, and achieve their ambitions sustainably.
Programme length: 25 months
Salary: £30,330
Qualification gained: Financial Services Professional Level 6
Location: The Strand, London
Our people work in different ways depending on their roles, and apprentices follow their team’s approach, which may be onsite or hybrid depending on the job.
What you'll do
As a Senior Relationship Management Apprentice, you’ll be providing outstanding customer support and advice which is aligned to customer needs within a dedicated portfolio. Day-to-day you’ll be:
- Proactively managing customer relationships for a dedicated portfolio of customers, aiming to exceed customer expectations across one, all or a combination of agreed customer lifecycles - thriving, surviving or declining
- Identifying and promoting the best possible solutions for customers, collaborating closely with other teams where necessary to deliver an outstanding level of service
- Managing either the direct portfolio, regional specialist relationship manager or the regional portfolio
How we invest in you
Our apprenticeships will support you to learn, grow and build a career you are proud of. You’ll also get:
- A starting salary of £30,330
- Flexible benefits, 25 days’ annual leave + bank holidays, and a monthly retirement fund contribution
- A fully funded apprenticeship - Financial Services Professional Level 6
The skills you'll need
To thrive in this role, you’ll need the ability to collaborate and support the development of positive customer relationships through credibility, trust, and an unwavering focus on doing the right thing. You’ll also need:
- A passion for excellent customer service
- The ability to work as a part of the team
- The ability to meet changing priorities with good organisational skills
- Good numeracy skills with a strong eye for detail
- Good communication and digital literacy skills
Eligibility
Our apprenticeships are designed for people new to the subject. If you already have substantial experience or qualifications in this area, you may be overqualified. Please check our FAQs before applying. You’ll need 80 UCAS points (A Levels or BTECs in England; Highers or equivalent in Scotland). You’ll also need to have the right to work in the UK for the full duration of the programme. Unfortunately, this role does not meet Skilled Worker Visa requirements.
Inclusion and accessibility
We’re committed to building an inclusive workplace where everyone feels they belong. We welcome applications from people of all backgrounds and experiences. If you need reasonable adjustments at any stage of the recruitment process or in the role itself, please let us know, we’re happy to support you.
Ready to apply?
Our application window closes once we receive enough applications to fill the cohort so apply as soon as you’re ready to make sure you don’t miss out. Make sure you’ve listed your qualifications and experience on your CV before applying.
Need help with your application? Visit our ‘Application Support’ page for information on the recruitment journey and answers to the most common queries.
Hours: 35
Ways of Working: Hybrid
Senior Relationship Management Apprentice in London employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Relationship Management Apprentice in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. Ask them about their experiences and any tips they might have for landing the Senior Relationship Management Apprentice role.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and relationship management. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Showcase your passion for customer service in every interaction. Whether it’s during an interview or a casual chat, let your enthusiasm shine through. It’s all about making that personal connection!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find loads of resources to help you along the way.
We think you need these skills to ace Senior Relationship Management Apprentice in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Relationship Management Apprentice role. Highlight your customer service experience and any teamwork examples to show us you’re a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this apprenticeship and how your background makes you the perfect candidate. Keep it engaging and personal!
Showcase Your Skills: Don’t forget to mention your organisational skills, attention to detail, and digital literacy in your application. We want to see how you can thrive in a dynamic environment and support our customers effectively.
Apply Early!: Our application window closes once we have enough applications, so don’t wait around! Head over to our website and submit your application as soon as you’re ready to ensure you don’t miss out on this fantastic opportunity.
How to prepare for a job interview at NatWest Group
✨Know Your Customer Service Basics
As a Senior Relationship Management Apprentice, you'll need to showcase your passion for excellent customer service. Brush up on key customer service principles and think of examples from your past experiences where you went above and beyond for a customer.
✨Demonstrate Team Collaboration
This role requires working closely with other teams. Prepare to discuss how you've successfully collaborated in the past. Think of specific instances where teamwork led to positive outcomes, and be ready to share those stories during your interview.
✨Showcase Your Organisational Skills
With changing priorities being a part of the job, it's crucial to demonstrate your organisational skills. Come prepared with examples of how you've managed multiple tasks or projects effectively, highlighting your ability to stay focused and meet deadlines.
✨Research the Company and Role
Before the interview, take some time to research the company and understand its values, especially around customer relationships. Familiarise yourself with the Commercial & Institutional Banking sector, and be ready to discuss how you can contribute to their mission of providing outstanding support and advice.