At a Glance
- Tasks: Lead production management and enhance customer experience through innovative technology solutions.
- Company: Join a forward-thinking bank focused on technology and collaboration.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Office-first role with excellent career advancement opportunities.
- Why this job: Shape the future of banking while working in a dynamic, transformative environment.
- Qualifications: Experience in production management, technical knowledge, and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Join our Chief Digital Information Office in Commercial & Institutional, where we harness technology innovation, business agility and one-bank collaboration to push the boundaries of what’s possible for our customers. The wellbeing and growth of our people is fundamental to our shared success, which is why we’re passionate about cultivating an environment that fosters inclusion and champions potential. Our journey will be challenging and complex, but truly transformative – so if you’re ready to stretch your capability, gain unique experience and shape the future banking experience for generations to come, this is your opportunity. This is an office first job, so most of your time will be spent on site working from the trading floor.
What you'll do:
- You’re joining a team that’s passionate about the customer vision and delivering a seamless customer experience. Aligned to Customer, Trading and Operations Technology goals, you’ll be working with your colleagues to deliver the technology strategic roadmap, while ensuring the right balance between our business goals and building future technology, at the right cost.
- As a Production Manager, you’ll contribute to the delivery of a robust production management, infrastructure and application support service for relevant platforms, activities and processes across your domain. You'll also manage in-bound work requests and ensure both efficient and effective prioritisation and scheduling of work across the domain, using transparency and fast feedback loops to identify scheduling problems or other issues.
- Along with managing relationships with platform, domain and relevant cross-domain stakeholders, you'll consistently be looking for potential improvements of existing processes and procedures across production management disciplines. As such, you'll establish an environment of continual learning and feedback.
- Supporting Front Office (FO) users in treasury trading, risk, and collateral across TMS, Murex, and Money Market Dashboard applications.
- Working with leads and managers to prioritise user queries, ensuring that timely updates are provided to stakeholders.
- Identifying and capturing risks and issues relevant to the production environment, engaging and coordinating with vendor partners and other technical teams to identify potential solutions and enable resolution.
- Identifying Automation opportunities to deliver as Service Improvement initiatives.
- Making sure that applications and infrastructure are fully compliant to mandated standards by adhering to processes and security compliance.
- Ensuring resilient and robust applications and infrastructure recovery plans to meet the business recovery requirements.
- Making sure that controls are applied and constantly reviewed, primarily against SOX, to ensure full compliance to all policies and regulatory obligations.
The skills you'll need:
- Your technical knowledge and experience will cover platforms, technology, products and domains, and you'll have experience of relevant industry standard toolsets and processes to drive up customer service within an IT environment.
- Alongside this you’ll have recent front office stakeholder management experience with a track record of providing timely support for front office support teams.
- Excellent Murex knowledge in front office and risk collateral modules V48 and above.
- Hands on experience in UNIX scripting, SQL, Python alongside a solid understanding of the Murex technical stack and Front-to-Back (F2B) processes.
- Hands on experience with ServiceNow management tools, alongside solid familiarity with ITIL disciplines such as Incident, Change and Problem Management.
- Strong communication skills, with the ability to communicate complex technical concepts clearly to your stakeholders and management level colleagues.
- Knowledge and experience of using operational principles.
- Good collaboration and stakeholder management skills.
- A solid background working in an Agile or DevOps environment with continuous delivery and continuous integration.
Hours: 35
Job Posting Closing Date: 09/06/2026
Ways of Working: Office First
Production Manager in London employer: NatWest Group
As a Production Manager in our Chief Digital Information Office, you'll thrive in a dynamic environment that prioritises innovation and collaboration. We are committed to your professional growth, offering unique opportunities to enhance your skills while working closely with passionate teams dedicated to delivering exceptional customer experiences. Our office-first culture fosters inclusivity and encourages continuous learning, making it an ideal place for those looking to make a meaningful impact in the banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Production Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Production Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your Murex knowledge and technical expertise. Share specific examples of how you've improved processes or solved problems in previous roles.
✨Tip Number 3
Prepare for interviews by practising common questions related to production management and stakeholder engagement. Think about how you can demonstrate your experience with Agile or DevOps environments, as well as your ability to communicate complex concepts clearly.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to shape the future of banking. Your next opportunity could be just a click away!
We think you need these skills to ace Production Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Production Manager role. Highlight your experience with Murex, UNIX scripting, and stakeholder management. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for technology innovation and how you can contribute to our customer vision. Let us know why you're excited about this opportunity at StudySmarter.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've identified and solved issues in previous roles. We love candidates who can think on their feet and improve processes, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at NatWest Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Murex, UNIX scripting, and SQL. Be ready to discuss how you've used these tools in past roles, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've effectively managed relationships with stakeholders in previous positions. Think about specific instances where you prioritised user queries or improved communication, as this will resonate well with the interviewers.
✨Demonstrate Your Problem-Solving Abilities
Be ready to talk about how you've identified risks and issues in a production environment. Share stories that highlight your ability to engage with technical teams and vendors to find solutions, as this is crucial for the role.
✨Emphasise Continuous Improvement
Discuss your experience with automation and service improvement initiatives. Highlight any processes you've improved in the past and how you fostered a culture of continual learning within your team, as this aligns perfectly with their values.
