At a Glance
- Tasks: Lead the digital journey, enhancing customer experience and managing digital features.
- Company: Dynamic financial services firm focused on innovation and customer satisfaction.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Join a collaborative team with a focus on continuous improvement and customer-centric design.
- Why this job: Shape the future of digital payments and make a real difference for customers.
- Qualifications: Experience in SEPA, FX, IP, and Agile methodologies required.
The predicted salary is between 55000 - 65000 £ per year.
Join us as a Product Owner for SEPA, FX & IP. We’re looking for someone to support senior management in driving the development of our digital channels’ priorities and investment needs. You’ll be putting the customer at the heart of our digital channel plans and constantly improving their digital journey. This is an opportunity to oversee the service delivery of our digital channel set, making sure all aspects of our digital customer journey deliver an exceptional customer experience. You'll work from home some of the time, but you'll also spend a significant amount of time working from the London or Manchester office.
What you'll do:
- Own the digital journey, driving aspects like performance management, service proposition and customer experience.
- Set the vision for a whole host of digital features, ensuring we create a world-class digital experience for our customers.
- Take ownership of the digital roadmap and the definition, management and prioritisation of the digital backlog.
- Work with stakeholders and deliver on KPI’s to inform and monitor the digital customer experience.
- Ensure continuous improvements in financial spend are within agreed budgets.
- Identify, manage and escalate conduct risk to deliver key customer outcomes.
The skills you'll need:
- Strong knowledge of SEPA, Transactional Foreign Exchange (FX) & International Payments (IP), along with previous experience of working in a Scrum or Agile team.
- Ability to innovate, partner and collaborate with customers and colleagues to implement the best digital experience for our customers.
- A successful track record of digital delivery and operations along with digital channel management and human centred design experience.
- Good understanding of the SEPA, FX and IP customer journey, the gaps within it and the strategic and regulatory roadmap for the product set.
- An understanding of the needs of business customers and how we can serve them digitally.
- A passion for customer centric design.
- Familiarity with digital product management techniques, such as Lean start-up.
Hours: 35
Ways of Working: Hybrid
Product Owner for SEPA, FX & IP in London employer: NatWest Group
As a Product Owner for SEPA, FX & IP, you will thrive in a dynamic and supportive environment that prioritises innovation and customer-centric design. Our hybrid working model allows for flexibility, enabling you to balance your professional and personal life while collaborating with talented colleagues in our London or Manchester offices. We are committed to your growth, offering ample opportunities for professional development and a culture that values your contributions to creating exceptional digital experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner for SEPA, FX & IP in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in SEPA, FX, and IP. Use LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by understanding the company’s digital journey. Familiarise yourself with their products and think about how you can enhance the customer experience. Show them you’re not just a fit for the role, but a fit for their vision!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your commitment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team. Let’s make that digital journey together!
We think you need these skills to ace Product Owner for SEPA, FX & IP in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with SEPA, FX, and IP. We want to see how your skills align with our digital journey goals, so don’t hold back on showcasing relevant projects!
Showcase Your Customer-Centric Approach:Since we’re all about putting the customer at the heart of everything, share examples of how you’ve improved customer experiences in previous roles. This will help us see your passion for customer-centric design!
Highlight Your Agile Experience:If you've worked in a Scrum or Agile environment, make sure to mention it! We love candidates who can demonstrate their ability to innovate and collaborate effectively within these frameworks.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape our digital channels!
How to prepare for a job interview at NatWest Group
✨Know Your Digital Journey
Make sure you understand the SEPA, FX, and IP customer journeys inside out. Be ready to discuss specific gaps you've identified and how you would address them. This shows that you're not just familiar with the products but also passionate about enhancing the customer experience.
✨Showcase Your Agile Experience
Since this role requires working in a Scrum or Agile team, be prepared to share examples of your previous experiences in these environments. Highlight how you’ve contributed to digital delivery and operations, and how you’ve collaborated with stakeholders to achieve KPIs.
✨Bring Your Customer-Centric Ideas
Think about innovative ideas you can bring to the table that focus on customer-centric design. Prepare to discuss how you would set the vision for digital features and what strategies you would implement to ensure a world-class digital experience.
✨Understand the Financials
Be ready to talk about how you would manage financial spend within agreed budgets while still delivering exceptional service. This will demonstrate your ability to balance customer needs with business objectives, which is crucial for this role.
